Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.Job Summary: The Order &amp; Logistics Specialist is responsible for managing the process of receiving, processing, and delivering customer orders. They work closely with various departments, such as sales, finance, and manufacturing, to ensure accurate and timely delivery of products. The role involves data entry, account management, and order status updates. Order &amp; Logistics Specialists must have excellent organizational skills, attention to detail, and the ability to handle multiple tasks simultaneously. Responsibilities: Processing Orders • Receive and review incoming orders • Enter orders into the system accurately and in a timely manner • Monitor order status and communicate any issues or delays to customers • Ensure orders are shipped and delivered on time Customer Service • Serve as the main point of contact for customers regarding their orders • Resolve customer inquiries and complaints in a professional and timely manner • Provide updates on order status and tracking information to customers • Build and maintain strong relationships with customers to ensure satisfaction and loyalty Inventory Management • Monitor inventory levels and ensure availability of products for incoming orders • Coordinate with warehouse and suppliers to replenish stock as needed • Conduct regular inventory audits to ensure accuracy and identify any discrepancies • Communicate any inventory issues or delays to customers and internal teams Order Tracking and Reporting • Utilize order management systems to track and update order statuses • Generate and analyze reports to track order trends, identify areas for improvement, and make recommendations to management • Communicate any issues or delays in order fulfillment to relevant parties • Maintain accurate and organized records of all orders and related documents Collaboration and Coordination • Work closely with internal teams such as sales, marketing, and logistics to ensure smooth order processing and delivery • Collaborate with cross-functional teams to implement process improvements and streamline order management procedures • Communicate regularly with suppliers and vendors to ensure timely and accurate delivery of products • Assist with special projects and tasks as assigned by management. High Impact Behaviors: • Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices. • Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions. • Results-Driven Performance: High-performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively. Requirements:<ul><li>Completed National Senior Certificate or equivalent.</li><li>Bachelor’s degree in Business, Marketing, Logistics or a related field preferred that provides exposure to fundamental theories, principles, and concepts.</li><li>Minimum of 3-5 years relevant work experience from similar industry.</li><li>Strong analytical skills with the ability to interpret complex data.</li><li>Proficiency in MS Office programs.</li><li>Proficiency in sales tools and software (e.g., SalesForce, CRM systems).</li><li>Excellent written and verbal communication skills.</li><li>Ability to work independently and collaboratively with cross-functional teams.</li></ul>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Order & Logistics Specialist

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Xylem

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