Must be available to work Saturday through Wednesday from 8am - 5pm CTThis Product Support Engineer (PSE) provides comprehensive support to Workiva customers, addressing both content integration needs and technical/functional product support. This individual will manage customer requests, troubleshoot issues, and ensure an exceptional customer service experience. This role requires availability to work specified hours and may involve assisting on ancillary projects.What You'll Do<ul><li>Provide timely service to customers, including Capital Markets and Investment Working Groups, and other Workiva and data platform users, throughout transaction completion, regulatory reporting cycles, and general customer support needs</li><li>Complete routine service requests, such as document imports, edits, and general customer support requests</li><li>Import documents supplied from customers, applying correct formulas, formatting, and style in Workiva Documents</li><li>Create and link source financial data in Workiva</li><li>Ensure the accuracy of documents through review of completed work</li><li>Answer customer inquiries through dedicated support lines, email, chat, and ticket management</li><li>Troubleshoot customer issues using application knowledge, experience, and self-guided research</li><li>Resolve customer issues independently or with minimal assistance</li><li>Escalate customer issues to appropriate team members while remaining accountable to customers</li><li>Assist the Content Integration Department on ancillary service projects</li><li>Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources</li><li>Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability</li><li>Work on routine problems of a straightforward nature</li><li>Solve problems and investigate issues by analyzing situations or data following applicable procedures</li><li>Follow common procedures to complete standardized assignments</li></ul>What You'll NeedMinimum Qualifications<ul><li>2 + years of related experience</li><li>Typically requires a Bachelor’s degree or equivalent work experience</li></ul>Preferred Qualifications<ul><li>Technical support experience</li><li>Customer service experience</li><li>Background in accounting/finance industry</li><li>Previous customer-facing role(s)</li><li>Technical aptitude with competency in G Suite and Microsoft Office applications</li><li>Basic or intermediate experience in database support or network security support preferred</li><li>Proven professionalism in verbal and written communication via phone, email, and other channels</li><li>Self-motivated with a strong propensity for action, results, and continuous improvement</li><li>Adaptability and flexibility to work successfully in a rapidly changing environment to meet client deliverables and tight deadlines</li><li>Strong organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines</li><li>Proficiency to communicate directly with customers on technical aspects of our application</li><li>Demonstrated ability to lead, work independently, and take initiative to meet established timelines</li><li>Ability to deliver high-quality service and support under pressure with a keen attention to detail</li><li>Anticipate obstacles, establish timelines, and define service level agreements</li><li>Collaborate with cross-functional teams in meetings or projects, contributing to a positive team culture</li></ul>Working Conditions<ul><li>Must be available to work specified hours: Saturday through Wednesday from 8am - 5pm CDT</li><li>Less than 10% travel or minimal travel expected</li><li>Reliable internet access required for any period of time working remotely and not in a Workiva office</li></ul>How You’ll Be Rewarded✅ Salary range in the US: $27.50 - $44.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email <a href="mailto:talentacquisition@workiva.com">talentacquisition@workiva.com</a>.  Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1

Workiva is on a mission to power transparent reporting for a better world. We build and deliver the world&rsquo;s leading cloud platform for assured integrated reporting to meet stakeholder demands for action, transparency, and disclosure of financial and non-financial data. Workiva offers the only unified SaaS platform that brings customers&rsquo; financial reporting, Environmental, Social, and Governance (ESG), and Governance, Risk, and Compliance (GRC) together in a controlled, secure, audit-ready platform. Our platform simplifies the most complex reporting and disclosure challenges by streamlining processes, connecting data and teams, and ensuring consistency. Learn more at workiva.com.

Product Support Engineer (SHIFT: Saturday - Wednesday, 8AM-5PM CT)

Must be available to work Saturday through Wednesday from 8am - 5pm CTThis Product Support Engineer (PSE) provides comprehensive support to Workiva customers, addressing both content integration needs and technical/functional product support. This individual will manage customer requests, troubleshoot issues, and ensure an exceptional customer service experience. This role requires availability to work specified hours and may involve assisting on ancillary projects.What You'll Do<ul><li>Provide timely service to customers, including Capital Markets and Investment Working Groups, and other Workiva and data platform users, throughout transaction completion, regulatory reporting cycles, and general customer support needs</li><li>Complete routine service requests, such as document imports, edits, and general customer support requests</li><li>Import documents supplied from customers, applying correct formulas, formatting, and style in Workiva Documents</li><li>Create and link source financial data in Workiva</li><li>Ensure the accuracy of documents through review of completed work</li><li>Answer customer inquiries through dedicated support lines, email, chat, and ticket management</li><li>Troubleshoot customer issues using application knowledge, experience, and self-guided research</li><li>Resolve customer issues independently or with minimal assistance</li><li>Escalate customer issues to appropriate team members while remaining accountable to customers</li><li>Assist the Content Integration Department on ancillary service projects</li><li>Link, author, and edit content in Workiva’s knowledge base to enhance customer self-service resources</li><li>Accurately capture ticket notes, document activities, and manage tickets for clarity and actionability</li><li>Work on routine problems of a straightforward nature</li><li>Solve problems and investigate issues by analyzing situations or data following applicable procedures</li><li>Follow common procedures to complete standardized assignments</li></ul>What You'll NeedMinimum Qualifications<ul><li>2 + years of related experience</li><li>Typically requires a Bachelor’s degree or equivalent work experience</li></ul>Preferred Qualifications<ul><li>Technical support experience</li><li>Customer service experience</li><li>Background in accounting/finance industry</li><li>Previous customer-facing role(s)</li><li>Technical aptitude with competency in G Suite and Microsoft Office applications</li><li>Basic or intermediate experience in database support or network security support preferred</li><li>Proven professionalism in verbal and written communication via phone, email, and other channels</li><li>Self-motivated with a strong propensity for action, results, and continuous improvement</li><li>Adaptability and flexibility to work successfully in a rapidly changing environment to meet client deliverables and tight deadlines</li><li>Strong organizational skills with the ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines</li><li>Proficiency to communicate directly with customers on technical aspects of our application</li><li>Demonstrated ability to lead, work independently, and take initiative to meet established timelines</li><li>Ability to deliver high-quality service and support under pressure with a keen attention to detail</li><li>Anticipate obstacles, establish timelines, and define service level agreements</li><li>Collaborate with cross-functional teams in meetings or projects, contributing to a positive team culture</li></ul>Working Conditions<ul><li>Must be available to work specified hours: Saturday through Wednesday from 8am - 5pm CDT</li><li>Less than 10% travel or minimal travel expected</li><li>Reliable internet access required for any period of time working remotely and not in a Workiva office</li></ul>How You’ll Be Rewarded✅ Salary range in the US: $27.50 - $44.00✅ A discretionary bonus typically paid annually✅ Restricted Stock Units granted at time of hire✅ 401(k) match and comprehensive employee benefits packageThe salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic.Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email <a href="mailto:talentacquisition@workiva.com">talentacquisition@workiva.com</a>. &nbsp;Workiva employees are required to undergo comprehensive security and privacy training tailored to their roles, ensuring adherence to company policies and regulatory standards.Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment.#LI-JW1

Product Support Engineer (SHIFT: Saturday - Wednesday, 8AM-5PM CT)

About the Job

About the Company

Workiva

Similar Jobs

Customer Success Manager - German Speaking

Customer Success Manager - German Speaking

Data analyst

Data analyst

Account Development Representative (Canada)

Account Development Representative (Canada)

Product Support Front Office Support

Product Support Front Office Support

Product Development Consultant

Product Development Consultant

Product Support Engineer

Product Support Engineer

Enterprise Applications Analyst

Enterprise Applications Analyst

Account Development Representative

Account Development Representative

CRM Business Analyst

CRM Business Analyst

Business Analyst

Business Analyst