Runwise is looking for a Support Engineer to join one of the fastest-growing energy tech companies in the US. Runwise has offices in New York and Boston but is a remote-first product and engineering company, and has been since its creation. You are required to work 8:00am - 5:00pm EST Runwise (<a href="http://www.heatwatch.com/">www.runwise.com</a>) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.Responsibilities will include, but are not limited to:<ul><li>Provide technical support to customer support teams and field technicians, guiding on questions and tasks</li><li>Analyze software-generated logs, cross-reference with observed issues, and develop solutions to resolve problems</li><li>Review code that produces logs to understand both its intended functionality and points of failure</li><li>Maintain clear written and spoken communication until the issue is fully resolved</li><li>Prioritize incoming support requests effectively</li><li>Collaborate with software and hardware engineers as needed to clarify questions</li><li>Manage tools for efficient log analysis and data extraction</li><li>Track and categorize support issues to recommend long-term solutions for software and hardware teams</li><li>Propose continuous improvements to enhance the support process</li></ul>Who you are:<ul><li>Experienced in resolving customer-facing technical issues</li><li>Strong communicator, able to engage with both technical and non-technical audiences</li><li>Knowledgeable in computer systems, networks, and mobile devices</li><li>Proficient with OSX or Linux terminal, SSH, log file analysis, and scripting languages such as Bash or Python</li></ul>Your experience includes:<ul><li>Working as a solutions or customer support engineer</li><li>Having worked or interned in a position that required analytical problem-solving skills</li><li>Courses or self-taught experience with computer scripting languages </li><li>Analyzing causes and effects and finding the root cause of problems</li></ul>This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate, clean environment technology and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.Salary: $75,000-$90,000 (varied on experience and market rate)What you believe: <ul><li>No job is too small.</li><li>Sincerity builds trust.</li><li>Setbacks fuel progress.</li><li>Efficiency is vital.</li></ul>Benefits:<ul><li>Medical, dental, and vision insurance</li><li>HSA &amp; FSA options</li><li>Paid Parental Leave</li><li>Access to Talkspace &amp; Health Advocate</li><li>Flexible PTO</li><li>Commuter Benefits</li><li>401K</li><li>Company paid life insurance</li><li>Voluntary supplemental life insurance</li><li>Free in-office lunch on Wednesdays</li><li>Hybrid work environment</li><li>Summer Fridays</li><li>Monthly L&amp;D Series</li><li>Employee Resource Groups (e.g. DEIB Committee, Run Club)</li></ul>This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.

Runwise is the first end-to-end boiler and heating system management platform. The company combines a proprietary heat computer and sensor network, machine learning systems, and a team of trained boiler experts, to reduce fuel consumption by an average of 20-25% across 6,000 buildings around New York City. Runwise's customers include some of the smallest owners, all the way up to the biggest, including The Related Companies, Lemle &amp; Wolff, Bettina Equities, Winn Residential and the Lefrak Organization. Runwise's platform is the only end-to-end boiler monitoring and management system that saves owners money, increases tenant comfort, and radically lowers carbon output across New York City.

Support Engineer

Runwise is looking for a Support Engineer to join one of the fastest-growing energy tech companies in the US. Runwise has offices in New York and Boston but is a remote-first product and engineering company, and has been since its creation.&nbsp;You are required to work 8:00am - 5:00pm EST&nbsp;Runwise (<a href="http://www.heatwatch.com/">www.runwise.com</a>) is a fast-paced, customer-focused climate-tech startup that controls and runs the key energy systems (heating, water, etc…) in 7500+ buildings throughout the US. Runwise’s unique hardware and software service significantly reduces energy usage, substantially lowering costs and carbon output. As of today, Runwise’s technology takes the equivalent of 80,000 cars worth of carbon emissions off the road each year.Responsibilities will include, but are not limited to:<ul><li>Provide technical support to customer support teams and field technicians, guiding on questions and tasks</li><li>Analyze software-generated logs, cross-reference with observed issues, and develop solutions to resolve problems</li><li>Review code that produces logs to understand both its intended functionality and points of failure</li><li>Maintain clear written and spoken communication until the issue is fully resolved</li><li>Prioritize incoming support requests effectively</li><li>Collaborate with software and hardware engineers as needed to clarify questions</li><li>Manage tools for efficient log analysis and data extraction</li><li>Track and categorize support issues to recommend long-term solutions for software and hardware teams</li><li>Propose continuous improvements to enhance the support process</li></ul>Who you are:<ul><li>Experienced in resolving customer-facing technical issues</li><li>Strong communicator, able to engage with both technical and non-technical audiences</li><li>Knowledgeable in computer systems, networks, and mobile devices</li><li>Proficient with OSX or Linux terminal, SSH, log file analysis, and scripting languages such as Bash or Python</li></ul>Your experience includes:<ul><li>Working as a solutions or customer support engineer</li><li>Having worked or interned in a position that required analytical problem-solving skills</li><li>Courses or self-taught experience with computer scripting languages&nbsp;</li><li>Analyzing causes and effects and finding the root cause of problems</li></ul>This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate, clean environment technology and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.Salary: $75,000-$90,000 (varied on experience and market rate)What you believe:&nbsp;<ul><li>No job is too small.</li><li>Sincerity builds trust.</li><li>Setbacks fuel progress.</li><li>Efficiency is vital.</li></ul>Benefits:<ul><li>Medical, dental, and vision insurance</li><li>HSA &amp; FSA options</li><li>Paid Parental Leave</li><li>Access to Talkspace &amp; Health Advocate</li><li>Flexible PTO</li><li>Commuter Benefits</li><li>401K</li><li>Company paid life insurance</li><li>Voluntary supplemental life insurance</li><li>Free in-office lunch on Wednesdays</li><li>Hybrid work environment</li><li>Summer Fridays</li><li>Monthly L&amp;D Series</li><li>Employee Resource Groups (e.g. DEIB Committee, Run Club)</li></ul>This is an excellent opportunity to join a fast-growing company and create a career path beyond this initial role. You will be surrounded by talented people where you will learn about real estate and software/managed services sales at a very fast growing tech company, whilst having a tangible impact on reducing carbon emissions across the country.

Support EngineerNew

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Runwise

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