<div><h3>About Us</h3><p>With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.</p><p>Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.</p><p>At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.</p><p>Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.</p></div><h3>Reports To</h3><p>Senior Manager, Frontline Business Process Team</p><h3>What You Will Be Doing</h3><p>ATSE plays a critical role in resolving escalated customer issues related to home charging solutions. This role demands strong case ownership, excellent communication skills, logical troubleshooting, and a proactive approach to managing performance metrics such as Mean Time to Close (MTTC), schedule adherence, and escalation control. The specialist also supports frontline agents and contributes to floor operations when needed.</p><h3>What You Will Bring to ChargePoint</h3><ul><li><p><strong>Customer Case Management</strong>:</p></li><ul><li>Own and resolve complex customer cases with a focus on quality and speed.</li><li>Ensure accurate documentation and timely updates in the CRM system.</li><li>Track and improve Mean Time to Close (MTTC) for all assigned cases.</li></ul><li><p><strong>Customer Interaction &amp; Communication</strong>:</p></li><ul><li>Deliver clear, empathetic, and professional communication across channels.</li><li>Set realistic expectations and educate customers on resolution timelines.</li><li>Handle sensitive escalations with tact and transparency.</li></ul><li><p><strong>Technical Troubleshooting</strong>:</p></li><ul><li>Apply logical and analytical thinking to diagnose and resolve technical issues.</li><li>Collaborate with engineering and product teams for deeper investigations.</li><li>Stay informed on product updates and known issues.</li></ul><li><p><strong>Performance &amp; KPI Management</strong>:</p></li><ul><li>Monitor and manage daily case closures and backlog.</li><li>Drive improvements in MTTC, SLA adherence, and customer satisfaction.</li><li>Identify and reduce controllable escalations.</li></ul><li><p><strong>Schedule Adherence</strong>:</p></li><ul><li>Maintain punctuality and compliance with shift schedules.</li><li>Support workforce planning and ensure coverage during peak hours.</li></ul></ul><h3><strong>Requirements</strong></h3><ul><li>BA or Bcom graduate only</li><li>Strong customer empathy and problem-solving mindset.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple cases and prioritize effectively.</li><li>Experience in handling escalations and working cross-functionally.</li><li>Familiarity with CRM tools and support ticketing systems.</li><li>Logical troubleshooting and technical aptitude.</li><li><div>Flexibility to support floor operations and dynamic workloads.</div></li><li><div>Open for Night shifts </div></li></ul><hr><h3>Preferred Qualifications:</h3><ul><li><div>customer support or technical support Experience roles.</div></li><li><div>Experience in EV charging or Owner tech support environments.</div></li><li>Knowledge of support metrics, including MTTC, SLA, and CSAT.</li></ul><h3><strong>Location</strong></h3><p>Bangalore, India</p><p> </p><div><p>We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.</p><p>If there is a match between your experiences/skills and the Company needs, we will contact you directly.</p><p>ChargePoint is an equal opportunity employer. <br>Applicants only - Recruiting agencies do not contact.</p></div>

<p>Driving a Better Way</p>
<p>ChargePoint brings electric vehicle (EV) charging to more people and places than ever before with the world's largest and most open EV charging network. We design, build and support all of the technology that powers this network, from charging station hardware to energy management software to a mobile app. Our work transforms transportation and energy use by helping more people choose to drive electric.</p>
<p>Our charging stations, mobile app and network make it easy to charge EVs anywhere. Our energy management solutions help people and businesses shift away from fossil fuels and manage growing demand for EV charging. And our work with multiple stakeholders, from automakers to individual businesses, paves the way for widespread EV adoption.</p>
<p>Every day we add more drivers and businesses to our network, and driving an EV makes even more sense. And that's what we're all about: driving a better way</p>

Associate Technical Support Engineer

<div><h3>About Us</h3><p>With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.</p><p>Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.</p><p>At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.</p><p>Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.</p></div><h3>Reports To</h3><p>Senior Manager, Frontline Business Process Team</p><h3>What You Will Be Doing</h3><p>ATSE plays a critical role in resolving escalated customer issues related to home charging solutions. This role demands strong case ownership, excellent communication skills, logical troubleshooting, and a proactive approach to managing performance metrics such as Mean Time to Close (MTTC), schedule adherence, and escalation control. The specialist also supports frontline agents and contributes to floor operations when needed.</p><h3>What You Will Bring to ChargePoint</h3><ul><li><p><strong>Customer Case Management</strong>:</p></li><ul><li>Own and resolve complex customer cases with a focus on quality and speed.</li><li>Ensure accurate documentation and timely updates in the CRM system.</li><li>Track and improve Mean Time to Close (MTTC)&nbsp;for all assigned cases.</li></ul><li><p><strong>Customer Interaction &amp; Communication</strong>:</p></li><ul><li>Deliver clear, empathetic, and professional communication across channels.</li><li>Set realistic expectations and educate customers on resolution timelines.</li><li>Handle sensitive escalations with tact and transparency.</li></ul><li><p><strong>Technical Troubleshooting</strong>:</p></li><ul><li>Apply logical and analytical thinking to diagnose and resolve technical issues.</li><li>Collaborate with engineering and product teams for deeper investigations.</li><li>Stay informed on product updates and known issues.</li></ul><li><p><strong>Performance &amp; KPI Management</strong>:</p></li><ul><li>Monitor and manage daily case closures and backlog.</li><li>Drive improvements in MTTC, SLA adherence, and customer satisfaction.</li><li>Identify and reduce controllable escalations.</li></ul><li><p><strong>Schedule Adherence</strong>:</p></li><ul><li>Maintain punctuality and compliance with shift schedules.</li><li>Support workforce planning and ensure coverage during peak hours.</li></ul></ul><h3><strong>Requirements</strong></h3><ul><li>BA or Bcom graduate only</li><li>Strong customer empathy and problem-solving mindset.</li><li>Excellent verbal and written communication skills.</li><li>Ability to manage multiple cases and prioritize effectively.</li><li>Experience in handling escalations and working cross-functionally.</li><li>Familiarity with CRM tools and support ticketing systems.</li><li>Logical troubleshooting and technical aptitude.</li><li><div>Flexibility to support floor operations and dynamic workloads.</div></li><li><div>Open for Night shifts&nbsp;</div></li></ul><hr><h3>Preferred Qualifications:</h3><ul><li><div>customer support or technical support Experience roles.</div></li><li><div>Experience in EV charging or Owner tech support environments.</div></li><li>Knowledge of support metrics, including MTTC, SLA, and CSAT.</li></ul><h3><strong>Location</strong></h3><p>Bangalore, India</p><p>&nbsp;</p><div><p>We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.</p><p>If there is a match between your experiences/skills and the Company needs, we will contact you directly.</p><p>ChargePoint is an equal opportunity employer.&nbsp;<br>Applicants only - Recruiting agencies do not contact.</p></div>

Associate Technical Support Engineer

About the Job

About the Company

Charge Point

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