As an Application Support Engineer, you will be responsible for ensuring the smooth operation and reliability of enterprise-level applications, with a primary focus on supporting the Kronos payroll application. Your role involves troubleshooting application issues, resolving ServiceNow and mailbox tickets promptly, and collaborating with cross-functional teams to maintain high system availability and performance. While the focus is on application support, you will also contribute to quality assurance activities such as validating fixes and performing regression checks when necessary. Key Responsibilities:Application Support &amp; Incident Management:<ul><li>Provide technical support for enterprise-level application systems, ensuring minimal downtime and quick resolution of issues.</li><li>Monitor and respond to ServiceNow and mailbox tickets, prioritizing and resolving them within agreed SLAs.</li><li>Diagnose and troubleshoot application errors, escalating critical issues to senior engineers when required.</li><li>Collaborate with infrastructure, development, and product teams to resolve complex technical problems.</li><li>Maintain detailed documentation of incidents, resolutions, and root cause analyses.</li></ul>Root Cause Analysis &amp; Continuous Improvement:<ul><li>Investigate recurring issues and work with development teams to implement permanent fixes.</li><li>Identify opportunities for process improvements to enhance support efficiency.</li></ul>Client &amp; Internal Support:<ul><li>Provide front-end support to clients and internal teams, ensuring clear communication and timely updates.</li><li>Assist in onboarding and training sessions for new users or teams on application functionality.</li></ul>Quality Assurance (Additional Responsibility):<ul><li>Execute manual tests to validate the functionality, performance, security, and usability of web applications.</li><li>Perform regression testing to ensure that new features and enhancements do not adversely affect existing functionality.</li></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

Application Support EngineerNew

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Enviri

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