Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Lead Operations Support will be responsible for acting as a team lead for the operations support team, helps to analyze and resolve problems, as well as executes the more difficult tasks for contracts, customer upgrades, customer orders, inventory resolution, and branch scheduling.  This role ensures the service center meets the performance of their operations and customer contract and billing requirements and has complete understanding of the impact to other inter-related processes.  This role should exhibit the ability to resolve customer issues that are unique and consists of multiple variables (invoicing, billing configurations, customer system configurations which may drive manual processes outside of ERP systems), ensures that all stakeholders (such as AR team, customer, etc.) have robust communication around unique resolution of escalated customer problems, ensures that all master data and system interfaces reflect all the changes required to resolve a customer issue, suggests and implements enhancements of processes, lead user acceptance testing of any system upgrades, acts as a team lead for their respective sub process by providing direction and knowledge around the tasks and shows strong collaboration with internal and external customers.  May require on-site service center support based on service center team needs, serves as a partner to service center manager, driving key metrics, KPIs and finance success of the service center, creates a high impact culture that drives a sense of urgency that delivers results, is responsible for ensuring that performance objectives are met by the team, performs the most complex tasks related to customer contracts, billing, account maintenance, order creation, job scoping and billing, provides input into process improvements, provides innovation to processes that delivers value to the organization, may lead projects that impact Operations Support function and support process audits.Responsibilities:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.   <ul><li>Create and maintain safe working environment and culture within the organization</li><li>Proactively drive resolution of internal and external customer needs and expectations</li><li>Identify and raise awareness towards process gaps to enable efficiency &amp; effectiveness</li><li>Ensure adherence to a set of quality standards and deliver the best possible customer experience</li><li>Challenge the status quo, analyze processes and assess potential to apply innovation enhancements</li><li>Role models high impact culture through innovation, accountability, and empowerment</li><li>Must be able to function in a team environment</li><li>Usually works with little to no supervision</li><li>Works independently and has ability to lead/coach/guide/motivate</li><li>Tasks execution for area of responsibility up to levels defined in Xylem’s DOA policy</li><li>Specializing in specific areas of expertise</li><li>Independently arrive at solution to satisfy needs of customer in alignment with our policies</li></ul>Travel Requirements:<ul><li>&lt; 5%</li></ul>Driving Requirements:<ul><li>N/A</li></ul>High Impact Behaviors:• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.Education &amp; Experience Requirements:<ul><li>High school diploma or equivalent with 7 years of applicable work experience or Bachelor’s degree with 5 years of applicable work experience</li></ul>Required Skills:<ul><li>Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership</li><li>Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks</li><li>Able to collaborate with other disciplines</li><li>High level understanding of concepts in execution, broader organizational impact, and strong organization skills</li><li>Understanding of general business concepts</li><li>Strong communication skills</li><li>Solid user of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)</li><li>Strong ERP fluency in relevant systems</li><li>Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)</li><li>Fluency in a Field service and CRM application like MS Field Service or MS CRM</li></ul>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. </div><div>  </div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation </div>

Xylem is the global leader in advanced technologies, solutions and services that address the world&rsquo;s biggest water challenges. We enable our customers to dramatically improve the way water and wastewater is used, managed, conserved, re-used and returned to nature. At every level, our global team is committed to access, equity, inclusion, and diversity. Our goal is for all our colleagues to be involved, respected, valued, connected, and free to bring their authentic selves and ideas. If you are excited and passionate about solving water, we want to hear from you.

Lead Operations Support

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.The Lead Operations Support will be responsible for acting as a team lead for the operations support team, helps to analyze and resolve problems, as well as executes the more difficult tasks for contracts, customer upgrades, customer orders, inventory resolution, and branch scheduling.&nbsp; This role ensures the service center meets the performance of their operations and customer contract and billing requirements and has complete understanding of the impact to other inter-related processes.&nbsp; This role should exhibit the ability to resolve customer issues that are unique and consists of multiple variables (invoicing, billing configurations, customer system configurations which may drive manual processes outside of ERP systems), ensures that all stakeholders (such as AR team, customer, etc.) have robust communication around unique resolution of escalated customer problems, ensures that all master data and system interfaces reflect all the changes required to resolve a customer issue, suggests and implements enhancements of processes, lead user acceptance testing of any system upgrades, acts as a team lead for their respective sub process by providing direction and knowledge around the tasks and shows strong collaboration with internal and external customers.&nbsp; May require on-site service center support based on service center team needs, serves as a partner to service center manager, driving key metrics, KPIs and finance success of the service center, creates a high impact culture that drives a sense of urgency that delivers results, is responsible for ensuring that performance objectives are met by the team, performs the most complex tasks related to customer contracts, billing, account maintenance, order creation, job scoping and billing, provides input into process improvements, provides innovation to processes that delivers value to the organization, may lead projects that impact Operations Support function and support process audits.Responsibilities:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.&nbsp; &nbsp;<ul><li>Create and maintain safe working environment and culture within the organization</li><li>Proactively drive resolution of internal and external customer needs and expectations</li><li>Identify and raise awareness towards process gaps to enable efficiency &amp; effectiveness</li><li>Ensure adherence to a set of quality standards and deliver the best possible customer experience</li><li>Challenge the status quo, analyze processes and assess potential to apply innovation enhancements</li><li>Role models high impact culture through innovation, accountability, and empowerment</li><li>Must be able to function in a team environment</li><li>Usually works with little to no supervision</li><li>Works independently and has ability to lead/coach/guide/motivate</li><li>Tasks execution for area of responsibility up to levels defined in Xylem’s DOA policy</li><li>Specializing in specific areas of expertise</li><li>Independently arrive at solution to satisfy needs of customer in alignment with our policies</li></ul>Travel Requirements:<ul><li>&lt; 5%</li></ul>Driving Requirements:<ul><li>N/A</li></ul>High Impact Behaviors:• Continuous Professional Development: Professionals should be committed to lifelong learning, seeking out opportunities for self-improvement, and staying abreast of industry trends and best practices.• Collaboration and Teamwork: Effective professionals understand the value of collaboration. They work well with others, contribute to team goals, and understand that diverse perspectives can lead to better solutions.• Results Driven Performance: High performing professionals focus on delivering results. They set high standards for their own performance and are committed to achieving objectives efficiently and effectively.Education &amp; Experience Requirements:<ul><li>High school diploma or equivalent with 7 years of applicable work experience or Bachelor’s degree with 5 years of applicable work experience</li></ul>Required Skills:<ul><li>Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership</li><li>Able to execute tasks with high levels of autonomy; limited guidance required for complex tasks</li><li>Able to collaborate with other disciplines</li><li>High level understanding of concepts in execution, broader organizational impact, and strong organization skills</li><li>Understanding of general business concepts</li><li>Strong communication skills</li><li>Solid user of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)</li><li>Strong ERP fluency in relevant systems</li><li>Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)</li><li>Fluency in a Field service and CRM application like MS Field Service or MS CRM</li></ul>Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.<div>At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.&nbsp;</div><div> &nbsp;</div><div>Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation&nbsp;</div>

Lead Operations Support

About the Job

About the Company

Xylem

Similar Jobs

Service Manager

Service Manager

Branch Operations Specialist

Branch Operations Specialist

Director, Operations

Director, Operations

IT Operations Lead

IT Operations Lead

Operations Support Associate

Operations Support Associate

Service Manager

Service Manager

Service Operations Manager

Service Operations Manager

Sr. Planning Analyst - Sales Operations

Sr. Planning Analyst - Sales Operations

Sr. Business Ops Program Manager, Manufacturing Logistics

Sr. Business Ops Program Manager, Manufacturing Logistics

Continuous Improvement (CI) Specialist

Continuous Improvement (CI) Specialist