AggrekoWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We‘re looking for an IT Service Desk Analyst to join Aggreko Benelux (Fuutweg 3, 4791 PB Moerdijk, NL). This is a is a key on-site position and will act as the first point of contact between Aggreko Technology Services and business colleagues at the Moerdijk Delivery Centre, the Moerdijk Service and Repair Centre and the Antwerp Delivery Centre. In addition, there will be occasional travel to Aggreko Germany at Dorsten (on average once each two months).Your missionThe successful candidate will be responsible for providing advanced technical support and leadership within the IT Service Desk team. This role involves managing complex incidents and ensuring high levels of customer satisfaction. They will work closely with other IT teams and the business to enhance service delivery and implement IT service management best practices.What You’ll Do- The IT Support Analyst will provide 1st and 2nd line support to group-wide customers in an SLA-driven environment.- Ensure high levels of customer satisfaction through effective communication and resolution of issues.- Escalate issues to appropriate IT teams when necessary.- Resolve complex incidents and service requests in a timely manner.- Providing training and support as needed.- Lead by example, demonstrating best practices in IT service management.- Support Starters and Leavers processes.- Provide advanced troubleshooting and technical support for IT-related issues.- Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices.- Facilitate user access and identity management activities and tasks in Active Directory.- Install operating systems and deploy software via SCCM.- Provide basic training and knowledge sharing for colleagues.- Collaborate with team and technical groups to solve problems.- Work with authorized 3rd parties and resolver groups to facilitate change and introduce new services.- Create and review standard operating procedures documentation.- Support device end-of-lease process and manage device returns.- Support the supervisor were required, acting as a point of escalation.- Ensure compliance with IT policies, procedures, and security standards.- Working closely and cross-skill with Service Desk colleague based in Dorsten, Germany, with potential travel required to cover annual leave.Your profile- Experience of working in a 1st or 2nd level IT support analyst role covering Active Directory, DELL Laptops/Desktops/Printers, Windows 11, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune).- Familiarity with a wide range of IT systems, applications, and hardware.- Excellent customer service skills.- Strong technical skills in key customer facing applications.- Strong communication, problem solving and multi-tasking skills.- Good team player willing to take ownership and responsibility.- Full clean driving license as well as ability to travel.- Process orientated.Why Aggreko?- Aggreko is a stable, leading company with consistent double-digit growth.- Gross monthly salary between E2.926,- and E4.009,- depending your level and for full time employment. Fulltime is preferred, part-time can be considered.- Benefit a bonus of 7,5% based on personal performance.- Take advantage of 37 vacation days, plus 2 additional days for community volunteering.- Access to an employee wellbeing program.Want to learn more?Feel free to call, text or WhatsApp Marie from HR: 06 83 9061 27.We look forward to hearing from you!Join Aggreko and Power Your Career Forward! #LI-MV1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

As the global leader in temporary power, temperature control and energy solutions, we enable our customers to achieve their goals through a range of innovative, flexible, class-leading modular solutions.&nbsp;
Utilising the latest technologies, we combine innovative thinking with our sector knowledge to deliver the best results; where, when and for as long as needed.
Are you thinking about a career at Aggreko?&nbsp;
Working at Aggreko is more than just a job. We care about the people who work with us and want to ensure that our employees have a fulfilling career, work in a safe environment, are happy and share our values. We encourage all our employees to expand their skills and knowledge, so you are able to grow and become the future of our business.
We welcome employees from all backgrounds, disciplines and abilities, to assist us in achieving our global goals. So are you ready to join a team of great people? Get in touch.&nbsp;

IT Service Desk Analyst

AggrekoWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.We‘re looking for an IT Service Desk Analyst to join Aggreko Benelux (Fuutweg 3, 4791 PB Moerdijk, NL). This is a is a key on-site position and will act as the first point of contact between Aggreko Technology Services and business colleagues at the Moerdijk Delivery Centre, the Moerdijk Service and Repair Centre and the Antwerp Delivery Centre. In addition, there will be occasional travel to Aggreko Germany at Dorsten (on average once each two months).Your missionThe successful candidate will be responsible for providing advanced technical support and leadership within the IT Service Desk team. This role involves managing complex incidents and ensuring high levels of customer satisfaction. They will work closely with other IT teams and the business to enhance service delivery and implement IT service management best practices.What You’ll Do-&nbsp;The IT Support Analyst will provide 1st and 2nd line support to group-wide customers in an SLA-driven environment.- Ensure high levels of customer satisfaction through effective communication and resolution of issues.- Escalate issues to appropriate IT teams when necessary.- Resolve complex incidents and service requests in a timely manner.- Providing training and support as needed.- Lead by example, demonstrating best practices in IT service management.- Support Starters and Leavers processes.- Provide advanced troubleshooting and technical support for IT-related issues.- Set up, configure, and support standard desktops, laptops, printers, mobile phones, and peripheral devices.- Facilitate user access and identity management activities and tasks in Active Directory.- Install operating systems and deploy software via SCCM.- Provide basic training and knowledge sharing for colleagues.- Collaborate with team and technical groups to solve problems.- Work with authorized 3rd parties and resolver groups to facilitate change and introduce new services.- Create and review standard operating procedures documentation.- Support device end-of-lease process and manage device returns.- Support the supervisor were required, acting as a point of escalation.- Ensure compliance with IT policies, procedures, and security standards.- Working closely and cross-skill with Service Desk colleague based in Dorsten, Germany, with potential travel required to cover annual leave.Your profile-&nbsp;Experience of working in a 1st or 2nd level IT support analyst role covering Active Directory, DELL Laptops/Desktops/Printers, Windows 11, Citrix/AVD, MS Exchange, Office 365, SCCM, Mobile Device Management (Intune).- Familiarity with a wide range of IT systems, applications, and hardware.- Excellent customer service skills.- Strong technical skills in key customer facing applications.- Strong communication, problem solving and multi-tasking skills.- Good team player willing to take ownership and responsibility.- Full clean driving license as well as ability to travel.- Process orientated.Why Aggreko?-&nbsp;Aggreko is a stable, leading company with consistent double-digit growth.- Gross monthly salary between E2.926,- and E4.009,- depending your level and for full time employment. Fulltime is preferred, part-time can be considered.- Benefit a bonus of 7,5% based on personal performance.- Take advantage of 37 vacation days, plus 2 additional days for community volunteering.- Access to an employee wellbeing program.Want to learn more?Feel free to call, text or WhatsApp Marie from HR: 06 83 9061 27.We look forward to hearing from you!Join Aggreko and Power Your Career Forward! #LI-MV1Equal employment opportunityWe welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

IT Service Desk AnalystNew

About the Job

About the Company

Aggreko

Similar Jobs

IT Service Desk Engineer

IT Service Desk Engineer

IT Service Desk Analyst

IT Service Desk Analyst

IT Infrastructure Service Desk Engineer

IT Infrastructure Service Desk Engineer

Level 2 Support, IT Service Operations

Level 2 Support, IT Service Operations

IT Support Analyst

IT Support Analyst

On-Site Service Specialist

On-Site Service Specialist

Multilingual Service Desk Engineer

Multilingual Service Desk Engineer

IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required)

IT Service Desk - Junior Team Leader (English, Spanish AND French - all three required)

IT Support Engineer

IT Support Engineer

IT Service Specialist

IT Service Specialist