<p style="text-align:left;"><b>Location:</b></p>Bucharest, Bucharest, Romania<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Job ID:</b><span> </span></p>R0112713<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Date Posted:</b></p>2025-12-01<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Company Name:</b></p>HITACHI ENERGY ROMANIA S.R.L.<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Profession (Job Category):</b></p>Sales, Marketing &amp; Product Management<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Job Schedule: </b></p>Full time<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Remote:</b></p>No<p style="text-align:inherit;"></p><p style="text-align:left;"><b>Job Description:</b></p><div><h1></h1><h1><b>Customer Support Specialist</b></h1></div><div><div><div><div><div><div><div><div><div><p></p><p>Provides internal and external customer support and coordinate with relevant resources to have complete case ownership.</p><p></p><p><b>How you´ll make an impact:</b></p><ul><li><p>Issues all POs, after a contract is signed and the SO already registered in SAP.</p></li><li><p>Sends all POs to the designated suppliers, monitors the execution of POs by each supplier (requests and receives OAs, registers OAs in SAP, informs customers about confirmed delivery dates.</p></li><li><p>Receives the technical documentation to be approved from the supplier and once is approved by the customer, forwards it to the supplier and waits for the completion of production and delivery in Romania.</p></li><li><p>Asks for and checks the delivery documents from suppliers (invoices, delivery notes / packing lists, conformity declaration, quality certificate,….).</p></li><li><p>Informs customers about issue status based on inputs, and clarifies any questions and complaints ( register CCRP, if necessary).</p></li><li><p>Prepares and analyses regular statistics (e.g., backlog for her contracts, register information in PO needed for Intrastat report / declaration) using available tools and collecting relevant information.</p></li><li><p>Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.</p></li></ul><p></p><p><b>Your background:</b></p><ul><li><p>2-5 years of relevant experience in order handling/project management.</p></li><li><p>Good level of English and Romanian languages.</p></li><li><p>Experience in managing reports and necessary documentation.</p></li><li><p>Strong organization skills: planning, communication, prioritizing, time management, flexibility.</p></li><li><p>Engineering Degree is considered a plus.</p></li><li><p>Sap knowledge is considered a plus.</p></li></ul><p></p></div></div></div></div></div></div></div></div></div><p style="text-align:inherit;"></p><p style="text-align:inherit;"></p><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><p></p><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2><p></p><p></p>

<p>Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.</p>

Customer Support Specialist

<p><b>Location:</b></p>Bucharest, Bucharest, Romania<p></p><p><b>Job ID:</b><span> </span></p>R0112713<p></p><p><b>Date Posted:</b></p>2025-12-01<p></p><p><b>Company Name:</b></p>HITACHI ENERGY ROMANIA S.R.L.<p></p><p><b>Profession (Job Category):</b></p>Sales, Marketing &amp; Product Management<p></p><p><b>Job Schedule:&nbsp;</b></p>Full time<p></p><p><b>Remote:</b></p>No<p></p><p><b>Job Description:</b></p><div><h1></h1><h1><b>Customer Support Specialist</b></h1></div><div><div><div><div><div><div><div><div><div><p></p><p>Provides internal and external customer support and coordinate with relevant resources to have complete case ownership.</p><p></p><p><b>How you´ll make an impact:</b></p><ul><li><p>Issues all POs, after a contract is signed and the SO already registered in SAP.</p></li><li><p>Sends all POs to the designated suppliers, monitors the execution of POs by each supplier (requests and receives OAs, registers OAs in SAP, informs customers about confirmed delivery dates.</p></li><li><p>Receives the technical documentation to be approved from the supplier and once is approved by the customer, forwards it to the supplier and waits for the completion of production and delivery in Romania.</p></li><li><p>Asks for and checks the delivery documents from suppliers (invoices, delivery notes / packing lists, conformity declaration, quality certificate,….).</p></li><li><p>Informs customers about issue status based on inputs, and clarifies any questions and complaints ( register CCRP, if necessary).</p></li><li><p>Prepares and analyses regular statistics (e.g., backlog for her contracts, register information in PO needed for Intrastat report / declaration) using available tools and collecting relevant information.</p></li><li><p>Live core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.</p></li></ul><p></p><p><b>Your background:</b></p><ul><li><p>2-5 years of relevant experience in order handling/project management.</p></li><li><p>Good level of English and Romanian languages.</p></li><li><p>Experience in managing reports and necessary documentation.</p></li><li><p>Strong organization skills: planning, communication, prioritizing, time management, flexibility.</p></li><li><p>Engineering Degree is considered a plus.</p></li><li><p>Sap knowledge is considered a plus.</p></li></ul><p></p></div></div></div></div></div></div></div></div></div><p></p><p></p><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><p></p><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.&nbsp;</h2><p></p><p></p>

Customer Support Specialist

About the Job

About the Company

HITACHI ENERGY

Similar Jobs

Service Coordinator

Service Coordinator

Global E-Commerce Platform & Sales Operations Specialist

Global E-Commerce Platform & Sales Operations Specialist

FHCS CIC Specialist

FHCS CIC Specialist

Customer Service Experienced Professional

Customer Service Experienced Professional

Customer Support Specialist

Customer Support Specialist

Customer Service Representative

Customer Service Representative

German-speaking Customer Support Specialist

German-speaking Customer Support Specialist

Supply Chain Specialist (m/f/d)

Supply Chain Specialist (m/f/d)

Order Management Specialist

Order Management Specialist

Customer Support Coordinator

Customer Support Coordinator