Customer Success Manager

almost 2 years ago
Full time role
Remote · Austin, TX, US... more
Remote · Austin, TX, US... more

Company

Cleartrace provides the actionable data companies need to proactively decarbonize their operations. By illuminating previously unseen energy data, companies can ...

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Job Description

Cleartrace, an Austin-based Climate Tech startup, is on a mission to help companies proactively decarbonize their energy consumption. Cleartrace allows companies to stand behind their claims of carbon reductions, sustainability, and renewable energy to prevent greenwashing and provide a source of unified, auditable truth.

We’re looking for a versatile account manager to proactively manage our customer base. This person will act as the internal champion of our customers and work to increase value and minimize churn risk. They will ensure customer success in a variety of ways including proactively leading recurring calls, educating customers on new features, and managing support requests. This person will help manage all customer interactions once an account has been onboarded and will orchestrate a variety of customer needs both internally and externally. 

Our industry is evolving very rapidly, so this role offers unlimited learning opportunities and a priceless chance to bring much needed change to an industry plagued by greenwashing and vague carbon accounting math.

We are based in Austin, Texas, but the role is open to the right candidate anywhere in the United States.  

About the role:

  • Manage all customer interactions post launch, including leading recurring meetings and delivering on key milestones.
  • Proactively manage customer relationships to ensure delivery of agreed upon customer objectives, support requests, and digital experience.
  • Identify and support expansion opportunities as well as manage accounts internally and externally  when there’s engagement and/or value risk with customers
  • Educate a wide variety of customer stakeholders and act as the main account manager for each customer.
  • Reports on important customer health metrics.
  • Will act as a decarbonization subject matter expert and be relied upon to help guide the customer as a trusted advisor. 
  • Collaborates cross functionally at Cleartrace: with product, sales, engineering, and marketing.
  • Work with product and marketing to upsell new capabilities and offerings into existing account business
  • Keep abreast of market trends and news impacting the companies and individuals you work with

About you:

  • Stellar communicator, both written and verbal, internally and externally with customers.
  • Are a team of one but are not afraid to escalate issues or ask for help when needed
  • Analyze each customer and across your entire portfolio to identify risks and opportunities to make an impact against goals
  • Can work with a variety of customer personas and support them in various ways.
  • Not afraid to serve as the “voice of the customer” within Cleartrace 
  • 3+ years experience working in either Customer Success, Account Management, or SaaS Support Customer Service
  • Ability to work in a fast paced, high pressure environment 
  • You have three to five years of prior experience in at least one of the following areas:
    • Energy Markets
    • Renewable Energy
    • SaaS Customer Success

Bonus:

  • You’re passionate about climate tech and making an impact on climate change
  • You love the energy of startup life

 

About Cleartrace

Cleartrace provides the actionable data companies need to proactively decarbonize their operations. By illuminating previously unseen energy data, companies can see and manage the upstream production and downstream consumption of their energy, every hour of the day. Global sustainability leaders including JPMorgan, Nextera and Brookfield trust Cleartrace to deliver 100% traceable and verifiable energy and carbon records as proof of their sustainability performance.

Equal opportunity employer statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Cleartrace is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team! Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

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