Claims Specialist

almost 2 years ago
Full time role
Warsaw, Masovian Voivodeship, PL... more
Warsaw, Masovian Voivodeship, PL... more

Company

SMART MOBILITY FOR THE MODERN WORLD: Lime is founded on a simple idea that all communities deserve access to smart, affordable ...

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Job Description

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me

We are searching for an experienced insurance claims specialist who is an expert at analyzing and investigating a variety of complex, challenging and interesting cases. In this fast-moving role, you will be able to show off your extensive analysis skills and excellent negotiation abilities. You are passionate about utilizing your expertise and collaborating with co-workers to achieve strong results for the overall success of the team. 
This is an exciting opportunity to join a high energy work environment and make a real impact on the business. This role reports to the Claims Manager (based in the US).

What You'll Do

  • Investigate, evaluate, negotiate, and resolve complex incidents
  • Maintain ownership of claims through the resolution of all exposures
  • Serve as primary point of contact throughout the claims process
  • Communicate and collaborate with internal claims representatives, legal, third party administrators, and outside counsel as required
  • Collaborate with internal and external teams to ensure a first-class customer experience
  • Work with individuals involved in accidents to help them understand our processes, assist them with those processes, and when appropriate, the benefits they are entitled to receive
  • Determine reimbursement of medical, wage loss, and other benefits which may include negotiating a settlement of injury claims
  • Review police reports, medical treatment records, medical bills, or physical property damage to determine the extent of liability
  • Communicate liability decision to customers, claimants, claim specialists, and internal and external legal and insurance partners
  • Meet with all relevant parties to determine claim settlement, denial, or review
  • Prepare, and document all reports, cases and findings in compliance with regulations 
  • Actively contribute to the continuous improvement in Lime’s claims processes and cost management

About You

  • 5 + years of auto claims processing experience 
  • Deep knowledge of physical injuries, medical terminology, medical treatment protocols, and the wage loss claims process
  • Knowledge of auto coverage, liability and bodily injury claims
  • Excellent customer service skills, both with internal and external stakeholders
  • Proficient in Microsoft office suite (excel, word)
  • Creative and analytical problem solving Bachelor's degree or or similar
  • Comfortable with working in a global environment. 
  • Fluent in English. Multi-Lingual is a plus!

What We Offer

  • Opportunity to revolutionise transportation in cities around the world with the leader in urban mobility solutions
  • Remote working policy
  • Scale with a rapidly growing organisation, with significant opportunity for growth
  • Play a role in the transformation of urban mobility and sustainability.
  • Work with a team of successful, fun and motivated people
  • Competitive compensation package that includes salary, benefits, and pre-IPO equity
  • Company Funded Fertility/Family Forming Benefits
  • Unlimited Lime Vehicle use
  • MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
  • Regular compensation reviews - we reward great work!

Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.

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