Claims Operations Associate

Lime is the world's largest shared electric vehicle company. We are on a mission to build a future of transportation that is shared, affordable and carbon-free. Named a Time 100 Most Influential Company in 2021, Lime has powered more than 250 million electric bike and scooter rides in more than 200 cities across five continents, saving an estimated 60+ million car trips. Learn more at li.me! 

We are searching for an experienced Claims Operations Associate who is an expert in customer communications. You will help bridge the gap between Lime’s Customer experience team and Lime’s Claims Team. In this fast-moving role, you will be able to show off your deescalation abilities while also assisting in Lime’s claims process improvement. You are passionate about utilizing your expertise cross-functional collaboration to achieve strong results for the overall success of the team. 
This is an exciting opportunity to join a high energy work environment and make a real impact on the business. This role reports to the Claims Manager (based in the US).

What You'll Do

• You will provide claims support to internal and external customers
• Provide exceptional customer service for Lime Riders, Claimants, and their affiliates 
• Collecting reports from insurance providers and vendors to help improve Lime’s risk profile 
• Contribute to internal process documents and help streamline workflows
• Guide claimants through Lime’s claims’ reporting processes & evaluate potential recovery
• Collaborate with internal and external teams to ensure a first-class customer experience
• Actively contribute to the continuous improvement in Lime’s claims processes and cost management
• Partner with cross functional teams and stakeholders across the globe

About You

• 3 + years of verbal and written customer service experience
• Knowledge of physical injuries, property damage, medical terminology, medical treatment protocols, and the wage loss claims process
• Knowledge of auto coverage, liability and bodily injury claims
• Excellent customer service skills, both with internal and external stakeholders
• Proficient in Microsoft office suite (excel/google sheets, word/google doc)
• Creative and analytical problem solving Bachelor's degree or or similar
• Comfortable with working in a global environment
• Fluent in English; Multi Lingual a plus!

What We Offer

• Opportunity to revolutionise transportation in cities around the world with the leader in urban mobility solutions
• Remote working policy
• Scale with a rapidly growing organisation, with significant opportunity for growth
• Play a role in the transformation of urban mobility and sustainability.
• Work with a team of successful, fun and motivated people
• Competitive compensation package that includes salary, benefits, and pre-IPO equity
• Company Funded Fertility/Family Forming Benefits
• Unlimited Lime Vehicle use
• MacBooks are our standard, but we’re happy to get you whatever equipment helps you get your job done
• Regular compensation reviews - we reward great work!

Lime is an Equal Opportunity Employer, but that’s only the start. We strive to build a workforce composed of individuals with different backgrounds, abilities, identities, and mindsets—not just to do great work, but to become a better company and grow as individuals.