Customer Engagement Manager

Aspiration is in the business of fighting the climate crisis. We help people and businesses build sustainable impact into what they do every day by making it easy, automated, and powerful -- whether it is in the ways people spend and save their money or the ways businesses engage their customers and employees. The estimated cumulative climate impact of the Aspiration community thus far is the equivalent of taking every car in the state of Wyoming off the road for a year. Aspiration is a certified B Corporation and, in fact, has been named to the “Best for the World” list of the top five percent of highest scored certified B Corporations four years in a row. Aspiration has raised over $550M in funding to date and is growing quickly.
Aspiration Values
Action: We take initiative. We are doers, not bystanders.
Boldness: We don’t tinker, we transform.
Customer-Centered: Our customers are at the core of our business. Delivering for them is our North Star.
Diligence & Dedication: We do what we say we’re going to do, when we say we’re going to do it.
Entrepreneurial: Act like an entrepreneur not an employee, generate results for the company and customers everyday.

What You'll Do

• Supervise ACE Representatives and Team Leads, manage employee relations and foster a positive team environment 
• Track and evaluate the performance, progress, and development of ACE Representatives and Team Leads and provide feedback and coaching
• Listen to recent customer contact by team members to identify coaching opportunities 
• Facilitate call calibration sessions with other ACE leaders to discuss and address variance
• Support ACErs and Team Leads in career pathing and development
• Collaborate with ACE leadership to set departmental goals and objectives
• Project manage departmental initiatives, focusing on reducing customer contact as well as simplifying internal processes to improve the agent and customer experience
• Lead by example - communicate with customers through various channels as needed
• Manage compliance and risk for the department, ensuring our agents, processes, and policies protect customer information

What You'll Bring

• 3+ years of experience managing customer service agents in a call center environment
• Passionate about customer experience and employee development
• Effective communication and a team mentality with a coaching mindset
• Ability to work in a changing and fast paced environment
• Sales experience is a plus 

What You'll Get

• Making an impact for a company with a mission of transforming the financial industry and the lives of millions
• Robust healthcare plans, 401K and unlimited vacation time
• Diverse & inclusive culture

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Aspiration is proud to be an ESG company.  We are an equal opportunity workplace and an affirmative action employer. Diversity at Aspiration is not just compliance-driven. Diversity is our compass to drive equitable practices; to celebrate individuality; and to foster the uniqueness within each of us that makes our products, services, and culture better than most. Yes, we are proud to be a DEI company and we encourage everyone, inside and outside of Aspiration, to show up as you are and as you want to be, every day.
This organization participates in E-Verify.  Find more information here!
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