Operations Associate

Resonant Link envisions a world with untethered batteries to electrify the future of work, logistics, transportation, and patient care, enabling a healthier, more sustainable future. Our innovative, world-class team focuses on transforming wireless charging to:

1. Power fleets while they work: integrating our fast, wireless chargers into the stops that already exist during fleet operation (think pick stations for robots or loading docks for forklifts).
2. Eliminate drivelines and battery replacement surgeries, for patients, forever: integrating our fast, efficient, and tiny wireless chargers into active, implantable medical devices like neurostimulators, pumps, and pacemakers.

As a key member of the Business Operations team, you’ll be joining a growing team that today includes our Business Operations Lead and Medical Project Manager. We’re looking for a highly motivated and empathetic Generalist who loves to get projects over the finish line, improve processes around them, touch diverse disciplines, and work in a team. Starting with managing the Burlington, VT office operations, we believe there is a lot of opportunity to learn and grow in this role, and also to help us implement organization and systems to support our growing business. The position requires continuous initiative and proactivity, strong communication and interpersonal skills, and a deep drive to execute. You will be supporting various units of the company and will be expected to imbue professionalism and the best of Resonant Link’s values at all times, being a key contact for both internal teammates and external partners and customers.

On an average day, you’ll..

Manage the smooth day-to-day operations of the office

• Oversee and execute on office systems, processes, supplies, equipment, mail, building compliance, etc.
• Be the main point-person for the office visitors, our property management company, and neighboring companies in the building
• Maintain relationships with Facilities and vendors, facilitating maintenance as needed
• Update local documentation and databases to ensure accurate information
• Ensure the office meets basic cleaning, compliance, and safety standards
• Gather and report feedback about onsite operations and team needs, partnering on developing cross-functional solutions

Work closely with the Business Operations Lead on key initiatives

• Design and maintain systems of organization and documentation, including databases (ex. RL’s software licensing policy, processes, and inventory)
• Update and maintain company documents and business paperwork across the spectrum of tax, compliance, and legal domains
• Partner on strategic projects such as company expansion efforts in Burlington VT (ongoing), SF Bay Area, Boston, and Zurich
• Help manage and organize company expenses and purchasing policies, as part of the Accounting / Finance initiatives
• Liaise and brainstorm solutions with onsite and remotely to improve performance and work efficiency across functions

Serve as the onsite contact for the People/ Business Operations joint task force

• Coordinate with the People Operations team to support staff onboarding and off-boarding, including shipping computers and orienting Burlington-based new hires on Day 1
• Execute assigned asks to support HR compliance workflows
• Plan and execute local events to foster a positive working environment and culture

Requirements

• Experience or demonstrated potential to work in a facility/business operations role with an ability to make good decisions in an ambiguous environment with changing priorities
• Must be available to work 9am-5pm on-site at our Burlington, VT office
• Must have up-to-date vaccinations for COVID-19 and use a mask while on-site (mask requirement subject to change as the COVID-19 pandemic evolves)
• Occasional lifting up to 30 pounds (mail, packages, boxes, supplies, small furniture

Who We're Looking For:

• You’re interested in developing a Generalist / Business Operations career and are eager to improve processes, systems, and initiatives such as up-leveling documentation practices, improving software utilization and tracking, and delivering solutions to improve efficiency
• You’re excited to work in a fast-paced and ambiguous environment where there is never a dull day and where the agenda evolves daily!
• You’re a strong verbal and written communicator, and are able to engage internal audiences with verbal announcements, written memos and policies, as well as develop clear documentation on processes and procedures
• You’re extremely organized and solutions-oriented, taking the initiative to solve problems and document solutions, and you do so with a mindset of continuous improvement (creating & maintaining templates, trackers, and process flow documents)
• You’re known for your accountability, professionalism, and positive presence, ready to greet new hires and guests with enthusiasm, and be a key representative of Resonant Link’s headquarters
• You’re able to think several steps ahead to mitigate downstream risks, and are not afraid of asking questions to get the full picture and understand your impact on other teams
• You’re very comfortable working in a hybrid environment, learning and working with digital tools (ex. Google, Notion, Slack, Zoom, Microsoft Office), and troubleshooting tech-related matters
• You’re an empathetic, collaborative, respectful, and honest team member - you know together is always better

Benefits

• Competitive salary and generous stock options
• Paid holidays (including a week off at new year) and an unlimited vacation policy
• A modern office just steps away from a cafe, a gym, and walking trails in beautiful South Burlington, VT
• 100% health, dental, and vision coverage for employees
• 401(k) retirement benefit
• Generous paid parental and family leave
• Learning/career development investment in your professional and personal growth including hiring outside mentors, professional development courses, and more
• Company outings & team retreats (post-pandemic!)

Who we are

Resonant Link accelerates electrification by Powering Fleets While They Work, integrating our fast wireless chargers into the stops that already exist during fleet operation (think pick stations for robots or loading docks for forklifts). Developed in close partnership with our customers and enabled by fundamental breakthroughs in electromagnetics and power electronics, Resonant Link’s wireless chargers are 5x faster and 10x lower $/W than our competitors.

Resonant Link is based in Vermont, with some teammates co-working in Boston, San Francisco, and Zurich, and others working remotely. Our investors & partners include The Engine, Emerson Collective, Volta Energy Technologies, National Science Foundation, the Department of Defense, Cyclotron Road / Activate, Stanford, Dartmouth, Third Sphere, Scout Ventures and others.

Resonant Link is an equal opportunity employer and includes “Together is Better” as a core value. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please do not hesitate to apply if you see yourself contributing even if you don’t check every box. Help us build an inclusive community that will change the future of wireless charging.