Account Manager

almost 2 years ago
Full time role
Remote... more
Remote... more

Company

Sealed is a climate tech company on a mission to stop home energy waste and electrify all homes. Sealed designs, manages, ...

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Job Description

As an Account Manager, you'll coordinate everything for Sealed customers from the day they sign their agreement, to the day they receive their first bill, so they can just sit back, and get comfortable.

Who are we?

Sealed is a climate tech company on a mission to stop home energy waste and electrify all homes.

Sealed designs, manages, and finances home weatherization and electrification projects, making it easy and affordable for people to be more comfortable while using less energy. Our proven holistic approach can reduce energy use by 50% and takes a home completely off of fossil fuels with upgrades like high-performance insulation, air sealing, and heat pump HVAC. Our expert team designs the right solution, matches top-rated local contractors, and manages the project start to finish. Sealed covers the upfront costs, and we’re accountable to impact: if we don’t cut energy waste, we don’t get paid.

Sealed, one of Fast Company’s top ten most innovative energy companies of 2021, is venture backed and based in New York City. Learn more at sealed.com.

What will you do?

Home improvement can be a hassle, but as an Account Manager, you’ll make sure getting your home Sealed is a breeze. With your pin-straight organization skills and smooth relationship management abilities, field verification, project scheduling, change order management, and completion paperwork will finally meet their match. 

After a customer signs their initial agreement with Sales, you will:

  • Act as the first point of contact for customers, take care of them and ensure they have a great experience throughout their implementation journey
  • Manage all coordination between customers and contractor partners for field verification and installation activities
  • Adjust final project scopes with contractor partners based on field verification, and communicate required by scope and/or agreement changes with appropriate involvement from the Account Executive team
  • Collect all required documents from customer and contractor partners pre- and post-installation
  • Schedule customer installations in coordination with contractor partners
  • Approve and coordinate any project change orders during and post installation
  • Process final completion documents, and facilitate timely contractor payment authorization

Requirements

  • 2+ years of experience in account management with a residential or SMB construction application (construction tech, solar, etc.)
  • Experience managing both customer and contractor relationships
  • Self-starter with an ownership mentality for all things installation-related
  • Familiarity with CRM and scheduling software

Nice to have

  • Experience in the energy efficiency industry
  • Consumer or SMB sales experience
  • Familiarity with government or utility programs, permitting, or licensing

Compensation/ Benefits

  • Competitive salary
  • Unlimited PTO
  • Stock options
  • Health benefits, including some focused on mental health 
  • 401(k) plan
  • Paid family leave 
  • Paid medical leave
  • Work from home stipend 
  • Learning & development stipend
  • Flexible work environment: work remotely from anywhere within the US or from our headquarters office in NYC once COVID infection rates decline and we determine it is safe to work indoors as a team again

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