Operations Engineer - Data Analyst

Axiom Cloud’s Operations team is dedicated to integrating, deploying, commissioning, and operating Axiom Cloud’s enterprise software. Axiom Cloud’s customers include several major North American grocery chains, and the company is on-track to deploy services at our 100th customer site in the coming months. The Operations team is growing rapidly, we are therefore seeking an Operations Engineer with data analytics domain expertise, who can help build the foundation of a successful operations, integrations, and customer success team at Axiom

What You’ll Do

As the Axiom Cloud scales up, we remain deeply focused on developing high-quality product features that deliver value for our customers. You will report directly to the Director of Operations and work on the following strategic initiatives:

• Create data analytics and intuitive data visualizations to monitor site health, performance, and operational KPIs.
• Manage day-to-day technical operations that directly drive value for customers.
• Generate and maintain best practices for Axiom’s operations; design and implement new features to improve operations; expand operations to enterprise-scale capability.
• Diagnose, troubleshoot, and solve software/hardware challenges at the intersection of refrigeration, thermodynamics, energy and facilities management, and enterprise software.
• Deploy hardware and software to customer sites.
• Overhaul operations workflows by developing processes and/or software scripts.
• Be a subject matter expert at Axiom on all things data analytics; provide technical leadership to a growing Operations team.

Who You Are

(a general guide - we can bend these rules for an incredible candidate!)

• B.S. in any engineering, computer science, data science or similar discipline.
• 2+ years experience in a technical role with a focus on data analytics.  

• Interested in learning and operating a wide variety of software products, including dabbling in control systems using machine learning.
• An enthusiastic self-starter who can work with minimal supervision and has tenacity to persevere through complex situations.
• Passionate about technology innovation, product development, industrial IoT, and energy storage.
• Customer focused. Always thinking about how to better serve the customer.
• Aligned with Axiom Cloud’s guiding principles (you will be asked to provide examples of how you embody these principles during interviews).

Key skills/technologies:

• Data analysis and data visualization (modeling, dashboard design, etc.) 
• Proficiency of Python software programming language.
• Knowledge of refrigeration and/or HVAC systems (preferred) or university-level thermodynamics.
• Able to clearly and effectively communicate with internal & external stakeholders.
• Operations data analytics with a focus on service monitoring and incident management. 
• Interdisciplinary engineering prowess, able to relate various fields of engineering.

Nice to have skills/technologies:

• Proficiency with Linux, bash, git, or otherwise working in a terminal environment.
• Proficiency with design and implementation of dashboards and data analytics. 
• Basic proficiency with AWS and Grafana.  

What You Get

• Compensation in competitive base salary and equity.
• “Honor system” PTO policy (no specified limits), flexible work schedule, flexible maternity/paternity leave.

The Fine Print

• We’re a startup. The work is demanding, but we’ll make every effort to find an arrangement that works.
• Infrequent travel required