Customer Care Associate

ABOUT GENERATE CAPITAL

Generate Capital is a leading investment and operating platform for sustainable infrastructure. Founded in 2014, Generate has been accelerating the Infrastructure Revolution for years, partnering with pre-eminent innovators with a diversified fleet of over 2,000 sustainable infrastructure assets, serving more than 1000 customers and communities. We are the one-stop shop for technology companies, developers and integrators for capital and help to deploy sustainable infrastructure and for customers to meet resilience, decarbonization and cost savings goals.

Climate change, and the related resource challenges of food insecurity, energy poverty, and water scarcity, require an unrelenting focus on delivering solutions at the urgency and scale required. At Generate, we believe that we can solve the world’s most pressing resource issues by taking a systems-level approach, one that has the appropriate time horizon and the financial, operational and human capacity to comprehensively address the challenges before us. We recognize that our stakeholder alignment is our license to operate: customers, communities, innovators, developers, employees, capital partners and the planet all must win.

We do work others can’t. Generate is the long-term, flexible, operationally capable, and values-driven partner for pioneering project developers and solutions providers, offering an empathetic and experienced approach to solving the world’s most important problems.

Joining Generate is an opportunity to help build a cutting-edge, values-driven organization that is redefining the economics of sustainable infrastructure. At Generate we take a long-term approach to our people and are committed to building a diverse, equitable, and empathetic workforce that is willing to roll up our sleeves and do what it takes to get infrastructure projects built. We integrate our values – integrity, collaboration, excellence, intellectual honesty, and accountability – at all levels, in all of our decisions. Certified as a Great Place to Work, Generate offers employees a collaborative culture, opportunities for personal growth and exposure to ongoing learning opportunities.

What you can expect from us:

• The ability to truly “do well by doing good”; indeed, we really are changing the world
• An opportunity to help build a cutting edge, values-driven organization that is leading the Resource Revolution and redefining the economics of distributed, sustainable infrastructure
• The integration of our values – integrity, collaboration, excellence, intellectual honesty, and accountability – at all levels and with our many stakeholders
• An opportunity for entrepreneurship and leadership in building out and managing the company’s operational infrastructure and the teams to support it
• A commitment to your professional development, ongoing learning opportunities, and overall growth as a person
• The ability to work with a team with decades of collective experience financing and managing billions of dollars of sustainable infrastructure, leading successful startups, and growing great people
• Competitive pay and benefits

ABOUT THE POSITION

We are looking for someone with 2+ years of experience in customer support. Ideally you are looking for a role on a fast- paced and innovative team with plenty of opportunity for growth and ownership of your work. You are organized and detail oriented and love to make chaotic situations run smoothly. You understand the value of strong processes and will enthusiastically familiarize yourself with Generate’s software systems to provide excellent customer service.

What you will be doing at Generate Capital as the Customer Care Associate

• First point of contact for Generate’s various customers via email and telephone
• Provide excellent customer service and track all issues and resolutions within Generate’s asset management platform, judiciously escalating to appropriate internal parties as warranted
• Reach out to customers with growing balances to inquire about collections
• Assist asset management team with other general and administrative tasks as needed
• Request from and follow up with internal departments for service requests
• Work with internal departments for account balance disputes
• Investigate invoicing disputes
• Handle contract transfers and sales

Candidate qualifications & core characteristics:

• A demonstrated passion for, or commitment to, our mission
• Experience in reading and interpreting customer contracts and reconciling AR accounts
• Excellent reading and comprehension skills
• Highly organized and detail-oriented
• Intermediate knowledge of Microsoft Office suite
• 2+ years’ experience in providing customer service via email and telephone is a must
• Unimpeachable integrity and glowing references
• Excellent organizational and self-management capability
• Demonstrated ability to work effectively in a cross functional team
• Ability to rapidly learn new concepts with minimal formal instruction
• Outstanding communication and interpersonal skills, including empathy, intuition, and listening as well as strong writing and editing skills.
• High level of self-awareness and humility, with excitement about confronting uncomfortable situations or new challenges
• Intellectual agility, curiosity, and creativity; problem-solving is your default mode
• Entrepreneurial spirit: flexibility, comfort with risk, recognition that “perfect can be the enemy of the good”
• Experience in a growth company is preferable