Mobile Bike Mechanic (E-Bikes)

ABOUT ZOOMO

At Zoomo, our vision is to decarbonise the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on our Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development important. Zoomers represent over 20 nationalities, with our leadership team coming from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a rave enthusiast on another. If there is something different about you, you will fit right in.

Requirements

The Role

The Mobile Bike Mechanic’s job is key to our success and you will play an essential part in ensuring our customers have a great experience at their own premises and ensuring our own workshop is well maintained and services are done according to Zoomo’s policies.

Responsibilities

• Deliver timely and high quality services to our riders.
• Use a moped to visit customer sites to deliver a high quality service.
• Repair and servicing of bikes to the highest of standards as expected by Zoomo.
• Diagnose required services, fault find and service Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition.
• Manage inspections on fleet and returns ensuring they are available and safe to use.
• Ensure availability of work tools, parts, and other necessary equipment required for the performance of services.
• Conduct regular stock takes and inspections on work tools, parts and equipment.
• Ensure all services comply with health and safety laws, policies, and procedures.
• Maintain documentation and proper records of work operations and decisions taken.
• Ensure proper resolution of customer warranty and servicing requests.

• Promote our values when interacting with Zoomo riders and suppliers.

Requirements

• Experience working as a bike mechanic (electric or not), we are willing to consider candidates coming from other fields such as car or motorcycle mechanics.
• Great analytical and organizational skills, ability to work in a fast-paced environment.
• Experience in building a successful team by helping with the recruitment, onboarding, and ongoing training processes.
• Ability to improve and implement new processes.
• Ability to create relevant reports and analyse data to drive improvement in service and product.
• Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.
• A Compulsory basic training (CBT) licence would be ideal but not essential.
• Experience with e-bikes or lithium ion batteries
• Flexibility to work across our London locations when required and flexibility to work shifts including weekends where appropriate.
• To be able to work as part of a team, collaborating with the Zoomo teams worldwide
• A passion for bikes!

Benefits

You will get exposure to a fast growing industry, and be around some very talented people in a highly collaborative space.

• Basic Salary £21,500 to £25,500 (depending on experience)
• Compulsory basic training (CBT) licence provided, depending on suitability and criteria.
• Working at a well-funded start-up with a strong management team and global presence
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development.
• Working with a team of extraordinary, motivated and fun co-workers.
• Autonomy and ownership of the work you do.
• The full support of an experienced management team in helping you meet your targets and your professional development goals
• Expect autonomy and responsibility, solving problems you've never imagined even existed, at high pace

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.