Warehouse Manager (ebikes)

ABOUT ZOOMO

At Zoomo, our vision is to decarbonise the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on our Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development important. Zoomers represent over 20 nationalities, with our leadership team coming from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a rave enthusiast on another. If there is something different about you, you will fit right in.

THE ROLE

We are looking for a highly motivated and dedicated Warehouse Manager to support the Fleet Operations Manager (Centralised) build out a world class London operation.

The UK is one of our most important markets in Europe (and the world!). We need someone just as important to make our operations sing. If you care deeply about making the world a better place and working with amazing people - this is the role for you.

As the Warehouse Manager for our new London warehouse, you will take full responsibility for making sure that Zoomo's high-end fleet bikes are always available and maintained to the highest standard.

The role is fantastic for someone with experience of motivating and driving teams, streamlining processes and developing people in a high growth environment. We need you to be flexible, creative and willing to get your hands dirty. You will have a team (an awesome team) of mechanics, bike builders and technicians below you and you will be expected to drive performance, maintain high quality and support the Fleet Operations Manager (Centralised) in the growth of the team.

You will directly impact the experience of our workshop workforce and build an awesome culture for our staff.

Our team is made up of mad geniuses that know how to have fun. You’ll be working closely with rave enthusiasts, table-tennis champions, and of course most people are bike-mad. If there is something different about you, you will fit right in.

KEY RESPONSIBILITIES, BUT NOT LIMITED TO

The role of the Warehouse Manager is to support the Fleet Operations Manager (Centralised) with the day to day running of the London Warehouse. You will be building the bike as you ride, but don’t worry, you will have a close-knit UK team as your training wheels.

Responsibilities include:

• Wear many different hats! - this role will have responsibilities in areas including:
• Fleet growth management
• Customer Experience
• Leading a diverse team of mechanics and technicians
• Overseeing our operations in the warehouse
• Workplace safety
• Inventory Management
• Coordinate with our fleet management team to ensure smooth bike deliveries and shipments
• Coordinate with Zoomo’s UK retail business to establish good relationships with our riders
• Support in ensuring timely delivery and pickup for bikes requiring servicing from client sites
• Support setup of warehouse locations
• Work with the Zoomo team to make our support processes even better
• Jump in on operations and expansion projects to help the Zoomo team scale operations
• Be proactive about setting up new systems and establishing efficient ways of working

Requirements

• 2+ year in a supervisory role
• 2+ year in a customer facing role
• Knows how to use Microsoft Office, Google Sheets, Slack
• You’re an outstanding communicator, with the ability to interact and connect with many types of personalities
• You’re a patient teacher and have a passion for empowering others
• You’re able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
• You’re self motivated and able to operate independently with minimal oversight
• Ability to manage his or her own time and prioritize what’s important
• Flexibility is an absolute must, we are a startup - things change on the daily so we’re hoping you can flex outside your responsibilities, work different days and slightly different hours, where required
• Valid UK Driver’s License
• Nice to have: Valid Moped DBT, experience with bikes, electric vehicles, or micro mobility

Benefits

CULTURE & BENEFITS

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary between £32,000 and £35,000 per annum, plus equity options.
• Flexible working hours and a hybrid remote/office work model.
• Tech Allowance for BYO device
• Monthly Wellbeing Allowance
• Complimentary Coffee, Snacks and an E-bike
• Pet-friendly office at HQ
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development
• The full support of an experienced management team in helping you meet your targets and your professional development goals

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.