Product Operations Associate

About Wunder

Wunder is building a Modern Energy Company.

We were founded with one simple vision: to address the greatest crisis of our generation by accelerating the deployment of solar energy. In doing so, we help businesses, municipalities, and schools save money by delivering clean on-site power. We convert simple warehouses into electrified industrial platforms built for the future. We enable the nation’s leading commercial and industrial real estate firms to capture the benefits of solar across their properties. We align ESG goals with revenue targets, and the renewable energy assets we’re deploying today will power America’s tomorrow.

Wunder currently holds more than $1 billion in solar assets under management and capital commitments. Our team has evaluated more than 10,000 properties for solar across all 50 states. Our average solar system - about 480 kilowatts in size - can offset 350,000 pounds of coal burned each year of system operation! 

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The Role

We have an amazing opportunity for a detail-oriented, curious, and passionate Product Operations Associate to  join our team and operate at the intersection of technology, finance, and renewable energy.  As a Product Operations Associate at Wunder, you’ll become an expert user of our internal software - Astra. Astra is highly configurable and sits at the heart of most of Wunder’s executional processes - your job will be to make sure that it is appropriately configured and being effectively utilized by all users (your Wunder colleagues). You’ll work directly with Product Managers to identify user pain points and inefficiencies in user workflows. Your daily activities will be dynamic - from updating spreadsheet models to testing new features to running user workshops to managing the ticket backlog, you will see it all. This role will have a steep learning curve, as you will be expected to acquire deep domain expertise in both the intricacies of the software system and of Wunder’s solar business. It also requires creativity, patience, analytical savviness, and excellent verbal and written communication skills. 

If you’re looking to build the next iPhone app for teenagers or the next SaaS product for agencies this role isn’t for you. But if you obsess about your users (at Wunder, they’re often your teammates), are passionate about solving complex problems on a daily basis, and want to fight climate change, then this is the role for you.

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About You

• Experience in Product - You have 2-4 years of demonstrated experience using a complex software system, operating intricate workflows, and have seen a Product team in action. You know what it takes to understand the complexities of a product and are ready and willing  to take the time to understand how everything works.

• You Know That Patience is a Virtue - You are ready to embark on a steep journey to become Wunder’s resident Astra expert.  You’ll get deeply involved with how the product works and how your users are using it. You may even serve rotations on different business teams to get first-hand exposure to their problems. You know the journey might be lengthy, but you’ve brought determination, excitement, and many snacks along to make this happen. You are poised to own All Things User and know what it takes to get there. You are naturally curious and can’t rest until you understand the “why” behind every detail of the business. 

• Workflows Are Your Jam - You are someone who is always seeing how things could be done better. You love breaking apart complex problems and finding patterns and simple solutions. You are resourceful and can figure out how to make something happen with the tools you have on hand.  You have experience working in spreadsheets and digging into complex data models but you also love sitting down with people 1:1 and explaining new concepts or hashing out problems together. 

• You’re Traditionally Untraditional  - You’re looking for a non-traditional path into the world of Product. Rather than owning a tiny corner of the product, you’ll be the go-to expert user who can help Wunder’s Product Managers understand the problems they are trying to solve as well as help users understand how to use existing features. You’ll also be in charge of fixing any problems in the system that don’t require new software development - this means keeping key aspects of the system’s configuration up to date.  

• No Ego - No job is too small, and you’re excited about rolling up your sleeves, working alongside functional teams, and personally “turning the crank to figure out how to build the engine.” You firmly believe that to build the right solution you have to be intimately familiar with the problem space.

• You Have a Team Ethos - You thrive in a creative, inventive, fast-paced rapid-growth environment, with people who are passionate about their work and mission. You’re not just excited to work cross-functionally, you crave it.

• You’re Flexible, a Quick Responder - The problem we’re trying to solve as an organization is dynamic and each day brings fresh and exciting challenges. You can react quickly and efficiently when called upon to change or pivot.

• You Believe That No Problem is Too Hard - In an industry where people are constantly stuck, we find ways to get it done. You know how to articulate and roll out solutions, recognizing there are many solutions to the same problem. You find new and effective ways to streamline and create processes to increase efficiency.

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Some Benefits To Look Forward To

Wunder provides one of the only tangible opportunities to truly save the planet - and that’s hard work! Your job impacts nearly every facet of your life, so we provide an extensive compensation and benefits package to ensure Wunder has a positive impact on your life, both personally and professionally. 

Salary & Equity

The base salary range for this role is $90,000 - $120,000 per year, plus equity in the form of stock options. Wunder determines the successful candidate's compensation package throughout the interview process based on experience and expertise, and the final compensation package will be discussed with the candidate during the final stages of the interview process.  

Benefits & PTO

Wunder truly cares about your happiness and well-being, so we strive to ensure our benefits offerings are of top quality. We offer the following benefits to all team members:

• 100% employer-paid medical, dental & vision insurance for all team members

• 50% employer-paid medical, dental & vision insurance for dependents

• Employer-paid short-term disability, long-term disability & life insurance

• 401k Matching (50% match up to 4% of your base salary)

• Health Savings Account (HSA) & Dependent Care FSA

• 12 weeks fully paid parental leave 

• 11 paid holidays & unlimited PTO

Culture

Wunder believes connecting with your team members is instrumental to job satisfaction and your ability to solve complex problems. As a hybrid organization, facilitating opportunities that support team cohesion is more important than ever! You’ll find our hybrid team taking coffee walks or collaborating on Zoom, while also cycling, hiking, climbing, skiing, camping, and dining all over our mile-high home: Colorado. Here are some of the ways we facilitate a flexible yet cohesive work environment:

• Remote-friendly environment and flexible schedules, as long as you’re located within the U.S.

• A big, bright, funky office located in Downtown Boulder; in-office meals and a fully stocked kitchen

• Generous travel budget for remote team members (expect to travel to Boulder quarterly once it’s safe to do so)

• Commitment to diversity, equity & inclusion through company principles, programs, and events (see below for even more details)

• In-person & virtual events, team offsites, and company retreats

• Annual professional development budget and unlimited book budget

• And so much more!

Commitment to DEI

Wunder is focused on providing a happy, productive workplace, and we’re constantly improving it! We’re committed to creating and maintaining an inclusive workplace in which all team members have an opportunity to contribute to the success of our mission. At Wunder, people are valued for their skills, experiences, and diverse perspectives, and we encourage all individuals to apply, even if they don’t check every box in the ‘About You’ section above. 

Our commitment to equity is embodied in company policy, but it’s also evident every day in how we conduct business and the internal initiatives and programs we provide for our team. Here are some of the ways we strive to ensure everyone feels welcome, safe and free to be themselves at Wunder:

• A holistic, actionable DEI learning strategy that enables all team members to advance inclusivity in a meaningful way

• Inclusive, objective recruiting processes and partnerships with diverse candidate pools & organizations

• Monthly Employee Resource Groups (ERGs), events and initiatives focused on inclusivity

• Equitable Compensation Principles that ensure every team member is paid fairly and equitably

• An environment that values feedback, active listening, flexibility and open communication