Program Specialist - Remote optional

We are looking for a Program Specialist to join the team that works with residents who want to reduce costs and improve environmental performance by implementing energy savings measures. The Program Specialist provides expertise, planning, and assistance in the Mass Save and other energy efficiency programs. The Program Specialist excels at communication, establishing excellent rapport with customers and coworkers on the phone, over email, and in meetings. The ideal candidate is well-organized and is able to learn a variety of software platforms, and other digital tools to track and report on data.

Job Responsibilities

• Provide energy efficiency program information to customers and prospects over phone and email.
• Understand energy efficiency program requirements and work with customers to navigate the process.
• Enter data into appropriate platforms to track customer, and contractor interactions and results.
• Generate regular client invoices and reports compiling metrics and progress towards program deliverables.
• Act as liaison with contractors, partners, customers, and other stakeholders.

What We Offer

This is a full-time hourly non-exempt position. The Center for EcoTechnology offers excellent benefits including vacation, holiday, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match. We cultivate a friendly and supportive environment to help us achieve our mission impact goals.

What You Offer

We are looking for someone with enthusiasm for CET's Mission and a desire to work in a non-profit environment. You have a college degree and at least 1 years' customer service experience; non-profit experience preferred with a focus on environmental/sustainability. Excellence in Microsoft Office. Experience with Salesforce or other CRM platform preferred. Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners. Accuracy and attention to detail required.

Fluency in Spanish helpful. Must have strong organizational and time management skills with the ability to work independently and with minimal supervision. Remote employees must have a phone, high speed internet access, and a working location free from distractions and interference during business hours. 

About Us

The Center for EcoTechnology works with partners throughout the country to address climate change by transforming the way we live and work – for a better community, economy, and environment. For more than 40 years, our innovative non-profit organization has offered practical solutions to save money, increase the health and comfort of our homes, and help businesses perform better. From 2020-2022, our goal is to help 115,000 people and businesses and save enough energy to power 35,000 homes for a year! 

CET is an equal opportunity employer and provider. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis.