Customer Retention Specialist for Global Sustainability Scaleup

We are looking for a Customer Retention Specialist to join our growing team.

In this role you will be responsible for analyzing customer data to identify customers with potential issues, tailor solutions and communicate these to our customers.

As a company, we power the makers of a zero-carbon future, and you contribute to our mission by ensuring that customers experiencing issues are identified and helped to make sure they can reach their objectives

This role is available as a full time, permanent position and can be based out of Helsinki or performed remotely. The role requires fluency in English; Finnish language skills are not required.  

Why One Click LCA:

You’ll join a supportive, effective and mission-oriented team in a flexible, friendly work environment. The One Click LCA team of 90+ consists of 20 nationalities in over a dozen countries. You’ll be working with a team of world-class professionals and leading organisations from around the globe to solve one of world’s biggest challenges – decarbonizing construction and manufacturing sectors. One Click LCA is the world leader in its niche and it is used in 130+ countries.

What you’ll do:

You contribute to our mission by ensuring customers have issues identified and helped to make sure they can reach their objectives. You will cooperate with various in-house teams on a daily basis.

• Communicating and building positive relationships with customers
• Analyzing customer behavior and writing customer behavior reports
• Listening to customer feedback and proposing customer retention solutions
• Negotiating with customers to renew contracts and retain their business
• Get and stay up to date with the One Click LCA platform inside out

What you need:

• Ability and motivation to become an expert in construction sector LCA software
• Excellent teamworking, communicating and customer service skills
• Proficient technical skills to help collect, measure, organize and analyze data
• Able to remain calm and professional in stressful situations
• Strong conflict resolution skills
• Experience in customer retention is considered a plus

What we offer:

• Work that contributes to a more sustainable future.
• Substantial freedom – with no fixed hours and remote working supported.
• Technical challenges, substantial responsibility and the chance to see the results of your work.
  
• A dynamic, friendly, motivated and diverse team of professionals.
  
• Commuting, lunch, sports and personal development benefits (Helsinki).
  
• Central and enjoyable office location (Helsinki).