Partner Relations Associate, Community Solar

Who we are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization.  To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger.  We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we're looking for

We are seeking a passionate, detail-obsessed Partner Relations Associate, Community Solar to join our Community Solar Operations team. This individual will be responsible for leading community solar client relationships and operations across a wide range of state and utility programs. The ideal candidate takes pride in putting together accurate, consistent work, is independent yet a standout colleague, and acts with discretion and integrity when trusted with sensitive information. This individual will perform data transcription as well as provide product quality assurance (QA), across several functions, delivering vital product and process feedback to the team.

Community solar is the fastest-growing segment of the solar market, enabling homes and businesses to benefit from solar energy by digitally subscribing to a remotely located solar farm. At Arcadia, we run the largest community solar operation in the country, helping tens of thousands (soon to be hundreds of thousands!) of customers to support local solar projects and save on their power bills, all without requiring any installation on the customer’s property.

Arcadia is headquartered in Washington, DC, and open to fully remote candidates.

#LI-REMOTE

What you'll do:

• Run all operational aspects of our relationships with community solar development partners
• Coordinate Arcadia’s performance of our community solar acquisition and management services by validating customer eligibility, matching Arcadia customers onto solar projects, and delivering regular status updates and reports
• Use Excel, utility forms, and our proprietary software tools to manage customer data and complete community solar enrollments
• Maintain internal databases with accurate project and customer information 
• Initiate and handle communications with current and future potential community solar subscribers (e.g. enrollment campaigns, project updates, savings reports, and more)
• Track important project milestones, including subscription enrollments and enrollment timelines, savings results, and more
• Ensure timely delivery of all external deliverables across several core areas
• Prepare and present reports for external energy industry partners and make operational improvements based on partner feedback
• Become a community solar subject matter expert and contribute to our knowledge base of utility-specific operating procedures and regulations
• Collaborate with the Member Experience team to help answer customer questions or troubleshoot account issues
• Establish relationships with utility representatives to maintain active community solar subscriptions and ensure accurate bill crediting

What will help you succeed:

Must-haves:

• BA/BS degree or similar college-level education; in lieu of degree, relevant skills or equivalent experience
• 2+ years professional experience in an analytical or account management role (we’re looking to hire several individuals at various levels)
• Exceptional written and oral communication skills
• Proficiency with Excel and data management
• Keen attention to detail
• Team-first attitude
• Consistent record of taking initiative
• High degree of discretion; ability to maintain confidentiality
• Ability to problem solve, find creative solutions, and build out best practices 
• Ability to be flexible and work in a fast-paced environment with evolving needs
• Passion for our mission, sustainability, and helping drive a clean-energy future
• Please note that applications without a cover letter will not be considered

Nice-to-haves:

• Experience working in solar, utilities, or a related field
• Client management experience
• Experience using a CRM software tool

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 15 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
• Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development