Operations Associate

Zoomo is pedalling hard for net-zero, and our vision is to transition every urban delivery mile to light-electric vehicles.

The world is shifting to on-demand delivery and we’re providing the wheels to make it happen. Zoomo is the world’s leading provider of e-bikes for delivery, we’re a fast-growing start-up with operations expanding across the globe and we’re just getting started. We’ve become the trusted partner for some of the world’s most disruptive and exciting startups including; Uber, Doordash, Gorillas and MILKRUN and we’re looking for more passionate self-starters to grow with us.

As the Operations Associate, you'll be responsible for developing the processes that make our fleet operations sing. You will ambitiously pursue the biggest operational challenges to be solved in the business, develop clear project charters, manage the building, testing and implementation of new processes and track the results to measure impact. The problems you solve and the impact you have will shape how we operate in the future. That’s why we are looking for someone entrepreneurial, analytical and pragmatic to join our team.

Responsibilities

• Identifying opportunities to improve processes and systems
• Working with relevant stakeholders to develop and test solutions
• Designing and evaluating the right metrics to measure success
• Documenting improvements, creating useful guides & updating our knowledge base on a regular basis
• Updating and implementing new elegant processes at scale
• Collecting and analysing data to drive good decision making

Requirements

• Bachelor’s degree with at least 1-2 years experience in an analyst or problem solving role
• Start-up and/or professional services experience is preferred but not essential
• Excited by data and comfortable using insights to make recommendations
• Strong communication and organisational skills
• Owners mindset and an ability to take initiative in a constantly changing environment
• Ambitious, efficient and stable under tight deadlines and competing priorities
• A fierce optimist, able to work alongside and influence a team of optimists
• Even if you don’t think you tick all the boxes, but believe that you have the skills and capabilities to make an impact, we’d love to hear from you

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive salary, bonus and perks
• Flexible working hours and a hybrid remote/office work model
• Tech allowance
• Monthly wellbeing allowance
• Complimentary e-bike
• Pet-friendly office
• Loads of professional development
• The full support of experienced mentors and coaches