Senior Bicycle Mechanic

ABOUT ZOOMO

At Zoomo, our vision is to decarbonise the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on our Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development important. Zoomers represent over 20 nationalities and our leadership team originates from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a rave enthusiast on another. If there is something different about you, you will fit right in.

THE ROLE

At Zoomo we seek people who are fun, energetic, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The role of the senior e-bike mechanic is exceptionally important; you’re the backbone of Zoomo and the key to our success where you will play an essential part in ensuring our customers have a great experience!

Responsibilities

• Mentor and motivate bike mechanics to deliver timely and high quality services to the riders.
• Using a moped to visit customers to deliver a high quality service.
• Repair and servicing of bikes to the highest of standards as expected by Zoomo.
• Diagnose required services, fault find and service Zoomo e-bikes to enable them to return to the rider in a safe and fully operational condition.
• Manage inspections on fleet and returns ensuing they are available and safe to use.
• Ensure that the workshop is kept tidy and in tip-top shape.
• Ensure availability of work tools, parts, and other necessary equipment required for the performance of services.
• Train new mechanics and less experienced mechanics on Zoomo processes, procedures and provide technical upskilling to team members when required Conduct regular stock takes and inspections on work tools, parts and equipment.
• Ensure all services comply with health and safety laws, policies, and procedures.
• Develop and implement procedures for the performance bike mechanics and bike builders.
• Implement and continuously monitor team KPIs.
• Maintain documentation and proper records of work operations and decisions taken.
• Supervise and coordinate bike mechanics to ensure proper resolution of customer warranty and servicing requests.
  • Promote our values when interacting with Zoomo riders and suppliers.

Requirements

• Experience working as a team leader, supervisor in a bike mechanic role (electric or not), we are willing to consider candidates coming from other fields such as car or motorcycle mechanics.
• Great analytical and organizational skills, ability to work in a fast-paced environment.
• Experience in building a successful team by helping with the recruitment, onboarding, and ongoing training processes.
• Ability to improve and implement new processes.
• Ability to create relevant reports and analyse data to drive improvement in service and product.
• Cytech Level 2 bicycle mechanics training or equivalent would be ideal but not essential.
• A full UK driving licence
• A Compulsory basic training (CBT) licence would be ideal but not essential.
• Experience with e-bikes or lithium ion batteries
• Flexibility to work across our London locations when required and flexibility to work shifts
• To be able to work as part of a team, collaborating with the Zoomo teams worldwide
• A passion for bikes!

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including

• Basic Salary up to £29,000 per annum (depending on experience)
• Autonomy and ownership of the work you do.
• Monthly team outings & events
• Complimentary e-bike* subject to availability
• Global fun with a team spread from Australia, United States, Philippines, France & MORE!
• Working at a well-funded start-up with a strong leadership team and global presence.
• The chance to be part of an organisation in hyper-growth with plenty of opportunity for personal development.
• The full support of an experienced management team in helping you meet your targets and your professional goals.