Customer Data Coordinator

  • Cleartrace
  • Remote (Austin, TX, USA)
  • May 20, 2022
Full time role Data Analyst

Job Description

We are an Austin-based Climate Tech startup on a mission to help companies proactively decarbonize their energy consumption by utilizing a data-driven approach to provide needed measurement and insights. Cleartrace allows companies to stand behind their claims of carbon reductions, sustainability, and renewable energy to prevent greenwashing and provide a source of unified, auditable truth.

About the Opportunity

Interested in honing and leveraging your data skills to help customers make better decisions? 

We’re looking for someone well versed in data management through tools like Excel to help us quickly address data gaps or errors when implementing or supporting customers. This person must possess an above average attention to detail and be able to coordinate across multiple stakeholders. 

This role offers various paths for upward mobility, so less experienced candidates are strongly encouraged to apply. 

Our industry is evolving very rapidly, so this role offers unlimited learning opportunities and a priceless chance to bring much needed change to an industry plagued by mistrust and fuzzy carbon accounting math.

We are based in Austin, Texas, but the role is open to the right candidate anywhere in the United States. 

Responsibilities: 

  • You will work with customers and data vendors to gather data from various systems and places
  • You will format data to make it digestible into the Cleartrace platform
  • You will proof data for completeness and accuracy
  • You will work with implementation managers, customer success, engineering, and product teams to optimize the data collection and QA process
  • You will serve as customer support representative to troubleshoot data issues once platform is live

Required Knowledge/Skills:

  • You have advanced excel skills – ie. you know how to use Pivots, VLOOKUPs, Macros, data simulations and more
  • You are comfortable with various data file formats
  • You have a solid understanding of database architecture and can apply that thinking to real-world scenarios
  • You have a customer-first attitude and work to provide excellent customer service 

Bonus Knowledge/Skills:

  • Working knowledge of SQL or similar
  • You’re passionate about climate tech and making an impact on climate change
  • You have at least some knowledge of the energy and sustainability industries and the associated data in each
  • You have a working knowledge of data streaming integrations
  • You have experience with Tableau/PowerBI/Looker

Equal opportunity employer statement

We believe that the unique contributions and perspectives of our employees is the driver of our success. We are deeply committed to creating an inclusive environment where every individual feels supported and differences are celebrated. Cleartrace is proud to be an equal opportunity employer and is committed to giving every candidate equal consideration regardless of age, race, ancestry, religion, sex, gender identity, sexual orientation, pregnancy, marital status, ancestry, physical or mental disability, military or veteran status, national origin, or any other characteristic.

If you’ve gotten to this point, we hope you’re feeling excited about the possibility of joining our team! Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes.

More About Cleartrace

Cleartrace provides the actionable data companies need to proactively decarbonize their operations. By illuminating previously unseen energy data, companies can see and manage the upstream production and downstream consumption of their energy, every hour of the day. Global sustainability leaders including JPMorgan, Nextera and Brookfield trust Cleartrace to deliver 100% traceable and verifiable energy and carbon records as proof of their sustainability performance.

Organization Type

Company

Organization Size

11-50

Sectors

Energy, Buildings

Network:

New Energy Network