Technical Integration Manager

Who We Are

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia!

What we’re looking for

We are seeking a customer focused, highly motivated Technical Integration Manager to join the Enterprise team. You will provide technical and product expertise to customer developers throughout onboarding, launch, adoption, and optimization to ensure they can optimally and efficiently implement and lead integration with Arc APIs.

This role will initially work with the Program Director, Enterprise Solutions. Some travel may be required. Arcadia is remote-first with office locations in Washington D.C, New York, and Denver.

What you’ll do

• Serve as lead technical point of contact for Arc developer partners as they integrate Arc products into their customer experience
• Work closely with the Customer Success Manager to guide customers through onboarding and integration
• Collaborate with multi-functional teams to improve Arc products and the developer experience
• Maintain detailed documentation of customer configurations, recommended use-cases, and challenges
• Advocate for early adoption of Arc products and work with partners to identify areas of improvement
• Identify common customer challenges and collaborate with the Arcadia Product Team to develop solutions
• Collaborate with sales to build technical prioritization documents for potential enterprise customers

What will help you succeed

Must-haves

• 4+ years of enterprise customer enablement, engineering, product management, project management, or related experience
• Familiarity with RESTful APIs, webhooks, OAuth, and other common API platform infrastructure
• Familiarity with one or more common programming language (eg. Python, Ruby, JavaScript, etc.)
• Familiarity with backend system architectural elements (databases, API gateways, etc.)
• Excellent communication skills and ability to provide detail to both technical and non-technical audiences
• Active, compassionate listening skills and curiosity to develop, respond to, and foster a deep, multifaceted understanding of our customers and their needs
• Ability to collaborate across departments to execute requests against tight deadlines
• Passion for our mission, sustainability, and helping drive a renewable energy future
• Ability to quickly learn new technologies and understand customer architectures
• Adaptable and able thrive in a rapidly evolving environment

Nice-to-haves

• Background in the Energy Industry
• Previous experience with high-growth products and teams

Benefits:

• "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection
• Flexible PTO - no accrued hours and no limit on the number of vacation days employees can take each year
• 15 annual company-wide holidays including a week long "summer break"
• 10 days sick leave
• Up to 4 weeks bereavement leave
• 2 volunteer days off
• 2 professional development days off
• 12 weeks paid parental leave for all parents
• Weekly "flex time" - no internal meetings on Tuesdays and Friday afternoons
• 80-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents
• Annual budget to use on conferences, books, classes, workshops or anything that contributes to professional development

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunity regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in the United States.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.