We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

About the role:

Cruise is looking for an experienced Staff Technical Program Manager to deliver business-critical IT programs for our central business operations partnership team. Focus areas include but are not limited to Customer Technology (Customer Data Platform, Data Governance and Compliance, Marketing and Service Solutions) Within these domains, Cruise is looking to build a scalable stack of enterprise systems. As a Staff Technical Program Manager in IT, you will work cross-functionally to deliver solutions that have a direct impact on Cruises growth. You will work closely with the Senior Management of IT Enterprise Business applications to help them operate more effectively through program management. This is an evolving role that requires a highly resourceful, hard-working individual with the ability to partner, implement, and lead through influence.

In collaboration with IT Engineering leaders you will be responsible for driving project execution across all phases of software implementation, Agile practices, and working with upper management to identify business needs, business partners to define requirements, IT engineers to deliver solutions, and all of Cruise to ensure the solution works for them.

What you’ll be doing:

Day to Day Responsibilities

• Design, develop and lead activities for technical programs and software implementation projects including conceptualization and planning through production, release, support, and expansion
• Develop and maintain muli-year technical roadmaps aligned to business goals
• Work closely with other TPMs in commercial operations and engineering to coordinate any cross functional dependencies and break down barriers to work
• Perform project management activities including tracking and report on project progress, schedules, risks, and opportunities ensuring multiple team alignment
• Work with partners throughout Cruise to drive technical and non-technical requirements

Planning

• Contribute to annual, quarterly, and sprint planning for Customer Technologies
• Partner with teams to define and document requirements and roadmap
• Maintain intimate knowledge of multiple various systems across multiple platforms
• Identify areas for improvement in process and inspire changes
• Turn requirements and product specs into implementation plans that take cross-team dependencies, tech debt, and long-term roadmaps into account
• Coordinate multiple dependency sets across multiple organizations
• Work with Engineering Managers to calculate capacity and estimate effort for upcoming plans
• Collaborate with Technical Leads and Engineering Managers to prioritize and drive projects

Execution and Delivery

• Raise and coordinate with dependent teams to ensure work isn’t blocked
• Create and adjust processes for lightweight engineering work tracking and execution
• Provide status updates on progress towards results, including monitoring project / program health
• Update planning schedule as needed
• Monitor and flag ongoing risks, and address mitigation
• Validate all functional and non-functional requirements have been met, such as latency, performance, scalability, and cost
• Communicate schedule and progress to larger company program
• Know how to know if there are problems, and how to fix them before they derail progress

What you must have:

• 8+ years of relevant experience in the focus areas of CRM, Marketing Tech, Payments, Data Platforms for both B2C and B2B organizations
• Relevant experience working on global business technology implementations to enable commercial operations
• Data Governance and Compliance knowledge regarding consumer data (GDPR, PCI, CCPA)
• Strong eye for business with excellent communication, interpersonal, and critical thinking skills
• Proven track record to deal with ambiguity in a constantly evolving business environment, resolve problems and offer impacting solutions
• Organizational and political intelligence
• Skilled at preparing and giving robust presentations using data and storytelling
• Strong experience with Agile and tuning the Agile process for a team
• Comfortable configuring and working with Jira
• Can collaborate closely between business and technical teams
• Ability to identify and act on opportunities to improve processes and increase efficiency
• Ability to confidently bring order and organization to any team

Why Cruise?

• Our benefits are here to support the whole you:
  • Competitive salary and benefits 
  • 401(k) Cruise matching program 
  • Medical / dental / vision, AD+D and Life
  • One Medical membership
  • Subsidized mental health benefits
  • Flexible vacation and company paid holidays
  • Healthy meals and snacks provided for non-remote employees
  • Paid parental, jury duty, bereavement, family care and medical leave
  • Fertility Benefits
  • Dependent Care Flexible Spending Account, subsidized by Cruise
  • Flexible Spending Account 
  • Monthly wellness stipend
  • Pre-tax Commuter Benefit Plan for non-remote employees
  • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
  • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We’re Independent
  • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

• We’re Vested
  • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
  • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.