About OtovoOtovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at <a href="http://otovo.ai">otovo.ai</a>.Role Overview We are looking for a German-speaking Customer Service Specialist to join our Madrid office. In this role, you will manage customer cases across administrative, financial, and basic technical topics, ensuring a smooth and high-quality customer experience throughout the journey.Key Responsibilities • Manage administrative and documentation-related customer cases • Handle inquiries related to contracts, billing, financing, and general service requests • Support customers with financial questions (invoices, payments, financing) • Coordinate with internal teams (Finance, Sales, Technical Service, Customer Engagement) • Assist with documentation for subsidies, grants, or public incentives • Provide first-level remote troubleshooting for basic technical issues • Escalate technical cases when needed with clear documentation • Ensure structured follow-up of cases until full resolution • Maintain clear, empathetic, and solution-oriented communication • Identify improvement opportunities in customer processes and experienceYour Profile • Fluent in German and good level of English • Experience in customer service, support, or similar roles • Strong communication and problem-solving skills • Structured, detail-oriented, and customer-focused mindset • Ability to work in a fast-paced, international environment • Interest in renewable energy is a plusWhat We Offer • Private health care • Optional private pension fund • Free language classes • Hybrid work model • Up to 4 weeks of remote work per year • International and fast-growing environment • Salary, depending on experience, between 20.000 - 25.000€📍 Location: MadridIf you are interested in joining a purpose-driven company in the renewable energy sector, we would be happy to hear from you.Equal Opportunity Otovo is an equal opportunity employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone. .

To homeowners, Otovo is the easiest way to get solar panels on the roof. We are a marketplace organizing a network of hundreds of local, high quality energy installers that we have vetted thoroughly. We use our proprietary technology to analyse the potential of any home and advise precisely about the ideal project.  Founded in Oslo in 2016, our team consists of engineers, programmers and technical consultants located in Oslo, Stockholm, Paris, Madrid, Warsaw and Milan. In France, we are known as “In Sun We Trust”, the result of the merger with the French solar energy startup. We have sold and completed thousands of solar energy projects across Europe and aim to become the continent’s no.1 residential solar energy company.  Otovo is financially solid, being backed by some of Scandinavia’s major investment entities, notably Axel Johnson of Sweden, Norway’s municipal pension fund (KLP), and Nysnø, the Norwegian green sovereign investment fund.


Customer Service Specialist (German-speaking) – Madrid ☀️

About OtovoOtovo is an AI-Native home and business energy services company in Europe and the United States. We combine real-time equipment monitoring, rapid repairs, dependable power supply, and grid participation into a single, seamless service–delivering maximum service at a minimal cost. Endurance, Otovo's industry-leading AI platform, continually monitors installed equipment in homes and businesses, optimizes the entire service process from problem detection to resolution, and coordinates repairs around the clock. "Your Power, Backed by Ours." Otovo is listed on the Euronext Oslo Stock Exchange under the ticker OTOVO. Visit us at <a href="http://otovo.ai">otovo.ai</a>.Role Overview We are looking for a German-speaking Customer Service Specialist to join our Madrid office. In this role, you will manage customer cases across administrative, financial, and basic technical topics, ensuring a smooth and high-quality customer experience throughout the journey.Key Responsibilities • Manage administrative and documentation-related customer cases • Handle inquiries related to contracts, billing, financing, and general service requests • Support customers with financial questions (invoices, payments, financing) • Coordinate with internal teams (Finance, Sales, Technical Service, Customer Engagement) • Assist with documentation for subsidies, grants, or public incentives • Provide first-level remote troubleshooting for basic technical issues • Escalate technical cases when needed with clear documentation • Ensure structured follow-up of cases until full resolution • Maintain clear, empathetic, and solution-oriented communication • Identify improvement opportunities in customer processes and experienceYour Profile • Fluent in German and good level of English • Experience in customer service, support, or similar roles • Strong communication and problem-solving skills • Structured, detail-oriented, and customer-focused mindset • Ability to work in a fast-paced, international environment • Interest in renewable energy is a plusWhat We Offer • Private health care • Optional private pension fund • Free language classes • Hybrid work model • Up to 4 weeks of remote work per year • International and fast-growing environment • Salary, depending on experience, between 20.000 - 25.000€📍 Location: MadridIf you are interested in joining a purpose-driven company in the renewable energy sector, we would be happy to hear from you.Equal Opportunity Otovo is an equal opportunity employer. We welcome applications from all backgrounds and are committed to creating an inclusive environment for everyone. .

Customer Service Specialist (German-speaking) – Madrid ☀️

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About the Company

Otovo

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