IT Manager

At Zoomo, we're leading the charge in enabling our vision to transition every urban mile to light electric vehicles (LEV) that are accessible to build carbon-neutral cities. To that end, we are building the world’s most convenient, affordable, and safe e-bike platform. We’re a fast-growing startup with a global footprint across the U.S., U.K, Europe, and Australia, and are now the trusted partner to some of the world’s leading and most innovative companies like Uber, DoorDash, Dexus, Domino’s, Pizza Hut, Wholefoods, Gorillas, Just Eat, Getir and many more.

As a leader in the IT department, and an employee responsible for organisation-wide systems and information, the Senior IT Manager role will be the main point of contact for all things IT and be responsible for managing Zoomo’s IT infrastructure as well as be the standard for outstanding business practise to ensure Zoomo remains agile whilst remaining protected and secure.

You will be responsible for, but not limited to;

• Developing and implementing IT policy and best practice guides for the organisation
• Conducting regular system audits
• Providing direction for IT team members
• Identifying and acting on opportunities to improve and update our current SaaS stack and systems
• Develop, maintain and grow relationships with our software vendors
• Collaborate with all departments of the organisation to resolve ongoing issues as well as day-to-day operations
• Developing standardised operating procedures for our service desk
• Ensuring support tickets are managed within SLAs
• Running and sharing regular operation system reports with senior management and staff

Requirements

• Bachelor or Master’s degree preferably in IT, or adequately tech savvy with competent research and critical thinking abilities
• Minimum 5 years experience in a similar role
• Hands on experience with implementing general IT policies, IT service desk best practises and cybersecurity will be highly regarded
• Process driven mindset with a strategic and holistic mindset
• Aptitude to work in a fast-paced and changing environment, manage user expectations and identify and mitigate potential risks
• Ability to project manage IT infrastructure development projects adhering to timeframes
• Ability to work across time zones

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode with plenty of opportunities for personal development, including:

• Competitive Salary + Equity Options
• Flexible working hours
• Tech Allowance
• Monthly Wellbeing Allowance
• Pet-Friendly Sydney HQ
• Zoomo eBike

Zoomo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Even if you don’t think you tick all the boxes, but believe that you have the skills and capabilities to make an impact, we’d love to hear from you.