Bike Chaser (m/f/d)

At Zoomo, our vision is to decarbonise the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on our Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development important. Zoomers represent over 20 nationalities, with our leadership team coming from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a rave enthusiast on another. If there is something different about you, you will fit right in.

THE ROLE

We are looking for a versatile individual who can help Zoomo mainly as a Van Delivery Driver and Bike Chaser. The role combines delivering our Zoomo bikes to important customer locations across Berlin with the identification and recovery of stolen bikes across the city.

As a bike chaser you will collaborate with different departments to gather information on bike locations and attempt recoveries wherever possible. This will primarily be based across Berlin, but they may be required to go further afield if needed. Bike chasers will be required to engage with members of the public in a personable and professional manner during a recovery as needed. They will also serve as the point of contact with law enforcement when required.

RESPONSIBILITIES

• Deliver Bikes to our customer sides across Berlin
• Pick up bicycles from customers who refuse to pay or return the bike
• Search for bicycles near customers' address
• Chase down bikes when a customer's bike is stolen, using the GPS tracking on our bikes
• Follow strict processes outlined by Zoomo to ensure a safe but effective bike recovery

Requirements

REQUIREMENTS

• Driving License
• Must be dedicated, collaborative, and ready to win
• Must be able to work under pressure while maintaining a positive attitude and providing exemplary customer service
• Calm manner and great at de-escalating situations
• Trained in operational safety & conflict management

NICE TO HAVES

• Ex-security / police / etc. personnel
• Security Industry Authority (SIA) qualification or similar
• Previous asset recovery experience
• Trained in operational safety & conflict management

Benefits

At Zoomo, we celebrate diversity and are committed to creating an inclusive environment and equal opportunities. We offer you the chance to be part of an organisation in hyper-growth mode that offers many opportunities for personal development, such as

• A competitive salary in the region of €12.00 per hour depending on experience.
• A €20 bonus per bike recovery
• Global fun with a team from the UK, Australia, USA, Philippines, France and more..
• Work in a well-funded start-up with a strong leadership team and global presence.
• The chance to be part of an organisation in hyper-growth with plenty of opportunities for personal development.
• The full support of an experienced management team in achieving your professional goals.

Zoomo is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.