Manager, Enterprise Customer Success (Aurora Solar)

About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.
We are looking for a customer and people advocate who is focused on outcomes, measurements and expectations. Our Enterprise Customer Success team has a residential installation-focused customers book of business with strong potential to grow, and you will help drive proactive customer engagement using data and creativity. You will be accountable for directing and developing a growing team to increase net revenue retention, along with other KPI. This position reports to the Director of Customer Success. 
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented people to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you’ll do:

• Lead the growth and development of the Enterprise Customer Success team, managing through metrics and alignment to company objectives 
• Establish OKRs and KPIs that show progress toward company goals
• Develop excellent cross-functional relationships with management peers and executive team
• Become an expert in the solar industry and Aurora’s vision for it 
• Be a reliable advisor for leveraging the voice of our customers
• Ensure customer satisfaction, adoption, and referenceability

What we value:

• At least 3 years of experience managing customer success teams in a SaaS environment, ideally an Enterprise-level book of business
• Passion for SaaS offerings and delivering value to our customers
• A growth mentality with a desire to help others achieve their goals
• Excellent written and verbal communication
• Passion for sustainability, climate tech, renewable energy and people

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.