Cargo Claims Coordinator

Why We’re Rad (about us):  Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 350,000+ customers, leading a global revolution in low carbon mobility.  We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.   Our Cargo Claims Coordinator’s primary responsibility involves the investigation, process, and recovery of claims in Rad’s transportation network both inbound and outbound flows. The role will require the individual to work cross-functionally with: Customer Service, Supply Chain, Accounting, Legal, as well as our carrier partners and 3PLs to ensure claims are processed in a timely manner and recoveries are properly accounted.

Why You’re Rad (about you):

• Manage all administration for cargo claims
• Evaluate claims, determine the best approach for resolution, and maintain claims statuses
• Research and evaluate evidence to make handling decisions for customer claims
• Systematic and periodic follow-up with relevant parties until claims are closed
• Work with clients, carriers, and agents as needed to educate on the claims process
• Strive to maintain Rad’s best interests in the process of claims
• Demonstrate the ability to successfully obtain recoveries from responsible parties in a timely manner
• Clearly communicate the basis for any concerns or issues arising from cargo claims
• Proactive identification of opportunities for process improvement, and communication to Supervisor
• Shape the design of our packaging and initiate internal discussions based on actual cases

Additional Requirements:

• Bachelor’s degree in Business, Supply Chain Management or Operations or equivalent.
• 2 years minimum experience managing cargo claims
• Demonstrate understanding and knowledge of basic computer programs including Outlook, Word, Excel, and various internal systems
• Willingness to assist with various other teams or sections of the Risk Management department as requested
• Ability to understand, manage, and prioritize with a sense of urgency

You get bonus points for:

• Consumer goods or consumer electronics industry experience
• E-bike or related industry experience

Had you been with us last month, you would have:

• Designed the way Rad Power Bikes processes and recovers outbound claims
• Worked on reducing the inbound log of exceptions (shortages and overages)
• Recovered claims and maintained dashboards that specify recovery rates and overall performance of our claims

Sounding good? Read on to understand what matters most to us:
At Rad we take our company values seriously. They are lived out into everything we do. Our RADICAL values really do frame what our expectations are for each and every team member. We are: Responsible to our environment, community and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve Does this sound like you? Please apply and join us! Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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