Operations Associate - New York

Who is Bird

Bird is on a mission to bring environmentally friendly transportation to everyone. Our products, services, and people share one common goal: to make cities more livable by reducing gas-powered car usage, lowering carbon emissions, and improving the safety of all road users.

We are relentless in our pursuit of better—for our riders, for our partners, for our employees, and for future generations. Our award winning electric vehicles help millions of riders take carbon-free trips in more than 300 cities globally. And our teams push boundaries and challenge the status quo in pursuit of a brighter future.

Job Summary

The Operations Associate - NYC  is a key role on the city operations team, with a focus that blends across managing a fleet of vehicles in Bird’s possession as well as in our customer’s possession. Ops Associates are detail oriented with a tactically operational inclined mindset and a willingness to get into the weeds. They work with their hands as much as spend time analyzing data to drive their decision making. This is a role that manages seasonal employees and requires the ability to lead optimistically while building a team that is accountable to hitting goals and forecasted targets. This is a flexible role with a strong focus on driving Bird vehicle utilization and retention metrics. 

Using strong operational and analytical experience, this person will work with our General Managers to tackle key projects that will be instrumental in driving our business forward. We need a strategic critical thinker who can start at 30,000 feet and then dive deep into the details to ensure high quality results. 

The ideal candidate for this role should have a “doer” attitude, strong strategic skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to seek buy-in.

Responsibilities

• Drive the vision and execution of world class operations within your city
• Work closely with other members of the Bird team, measure the impact and efficiency of processes while identifying news ways to create value to the business
• This role is a people leadership role, managing two levels of hourly personnel (drivers and leads). It is essential to lead with strong EQ, with an ability to manage up, while speaking the same language as your direct reports.
• Look around corners to ensure the team is making positive decisions to ensure the long-term success of Bird’s business, as well as all of our city and customers.
• Coach direct reports to optimize their performance.
• Manage fleet to ensure proper upkeep with routine and preventative maintenance and constant inspections. 
• Develop local services or programs customized to your city that support other teams at Bird; scale best practices that are incubated from test to global implementation
• Oversee business performance reporting and own strategic content distribution to executive leadership
• Engage in zone design and plan and assign daily activities within each to optimize performance
• Be a hard-working multi-tasker, supporting teams in multiple locations. You’ll be one of the go to people when the business requires solutions to fire drills
• Be a motivator for the team and provide leadership during response situations
• Be solution-oriented and help resolve in-field escalations. Patient and willing to provide adequate time to interact with direct reports to listen to their concerns and challenges. Able to find a path forward in difficult situations.

Requirements

• Interpersonal skills, conflict management, and strong EQ
• Project management experience and proven ability to deliver results
• 1 year of people management responsibility including recommendation to hire/ terminate
• Strong stakeholder management skills. Previous experience communicating with and negotiating with external stakeholders. High service orientation and empathy.
• Be a down-to-earth team player who can balance attention to detail with swift execution – we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength
  Explorer – the ability to self-serve, investigate and get the data required will make you much more effective in this role
• A “get it done” attitude – bias toward action, great collaboration and master disambiguation – constantly pushing toward clarity and delivery
• Willingness to get your hands dirty, get in the field, and lead by example
• Strong Excel / data management / Powerpoint skills

Bonus Qualifications

• Knowledge of SQL
• Spanish

Culture at Bird

We're an ambitious, smart and open-minded team that is passionate about our mission. Each day is unlike the last, as we’re constantly moving forward, challenging each other, and working together to create the future of micro-mobility.

Perks up

We want people to succeed at Bird, so we give our teams plenty of time off to relax and recharge. We also offer a generous employer-paid healthcare package, childcare support, pre-tax spending accounts, mental health resources, a wellness stipend, and a whole host of other out of the box benefits that meet you where you are.

Bird is the world

Bird stands for a culture of inclusion. We celebrate different backgrounds, experiences, and perspectives —encouraging everyone to bring their authentic selves to work. We have a diverse environment that empowers our team to feel comfortable when they voice their opinions. For these reasons and more Bird is a proud equal employment opportunity employer. We welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics, and we are dedicated to providing an inclusive, open, and diverse work environment.

Sound like a place you’d like to work? Sweet. Let’s chat.