Commercial Manager FTC

This is a FTC.

Location: Flexible/remote, with time spent in Bristol/London as required.

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

Your office will be based between either London or Bristol, and sit within OVO Energy’s Home Services Commercial Team part of our OVO Energy Propositions directorate. This can be a remote role with travel into the office as and when required. You will report to the Head of Commercial, OVO Energy Home Services. You will work on a range of products and services to help our members manage and look after their home. 

What will I be doing?

OVO Energy Home Services is all about being the leading Home Service Provider in the UK, trusted to look after our member’s homes. Whether it's as small as a smart thermostat or as big as a new boiler installation project we want to help our members look after their homes. Members trust us to deliver the services they need,  be there when they need us most and make sure their homes are cosy and working as they should when they break down. From providing energy insights to help our members become more efficient to providing boiler cover and peace of mind we do it all.  To do this we need great member propositions and channels to grow our Home Services offering bringing new members to OVO Energy Home Services.  So we are looking for an exceptional commercial manager that can develop, drive and deliver the products and services to our members. You’ll be managing the commercial delivery of a range of products from home energy management services to boiler cover and breakdown products. This needs to be delivered cost effectively, and with great customer service. You’ll work closely with business partners across a range of teams including marketing, brand, product, tech, customer service and operations to help bring propositions to life for our members.

You’ll help to set the strategy and have a say in what products and propositions we go for, helping shape the innovative services and solutions that in the future we’ll roll out to the mass market, so it's a super exciting role that can help position OVO as a real player in the home service and technology space.

As we grow our Home Services team and increase our efforts to decarbonise heating from our 5 million customers’ homes, we need a commercially minded specialist! Specifically, the successful candidate would:

• Develop and shape the strategy to grow OVO Energy Home Services
• Identify commercial opportunities and viability and make recommendations that align to home services strategy
• Work across range of products to bring services and solutions that add value to our members
• Work closely with our business partners to brief campaigns, promotions and offers to grow the home services business with both existing members and non-members - and ensure those campaigns are communicated effectively, both within the business and to customers.
• Identify opportunities to promote existing products across our channels, and to work with the teams that manage those channels to maximise those opportunities
• Look for opportunities to simplify and improve the ways we speak about our products across the board, from introducing new products to explaining the difference between them.
• Deliver value to members through timely and relevant communications throughout the customer lifecycle to engage and enforce the value of the products and services we offer.
• Manage project deliverables such as budget, scope, timelines, cost’s, delays and complaints.
• Report on commercial progress of projects
• Analyse post project outcomes and make recommendations for future projects that can drive the GTM strategy in outer years.

Is this the job for me?

Ideally you will have:

Experience working with product development and technology teams is preferred.

• A deep knowledge of the energy, home service and insurance is preferred.
• Degree level education or, in exceptional circumstances, significant relevant experience in lieu of this;
• Be commercially strong and able to identify growth opportunities across a range of products and services
• Be able to work in a matrix organisation with a range of departments and stakeholders
• Excellent communication skills, with an ability to engage audiences through effective narrative and innovative content;
• Effective networking and influencing skills;
• Experience of monitoring systems to gather intelligence
• Some technical knowledge of energy retail, the transition to a zero carbon grid and flexible energy systems;
• Proven project management skills, with an ability to see the bigger picture and deliver work at a fast pace;
• Skilled at writing with an ability to explain complex topics and issues in a way that is accessible to a wide range of audiences;
• Adaptable and flexible approach to plans, able to respond confidently and positively to changing scenarios;
• Ability to manage internal and external stakeholders and ability to build, develop and maintain relationships and present confidently to senior stakeholders; and
• Able to operate independently as part of a small, hard-working team and prepared to assist outside of office hours where necessary to meet project requirements.

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans 

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!