The Traffic Management Centre (TMC) Supervisor will be located full time at the City of Toronto Traffic Management Centre. Their primary responsibilities will be to lead and oversee the operations of the City of Toronto’s Traffic Management Centre, ensuring efficient traffic flow, effective incident management, and the delivery of high-quality services to the public. The role involves strategic planning, team leadership, stakeholder coordination, and operational excellence to enhance the safety and efficiency of Toronto’s transportation network. Key ResponsibilitiesOversee the day-to-day operations of the Traffic Management Centre, ensuring seamless 24/7 functionality.Develop and implement operational strategies to optimize traffic flow and minimize congestion.Ensure compliance with all relevant policies, procedures, and regulations.Lead the coordination of responses to major traffic incidents, planned events, and emergencies.Ensure effective communication with emergency services, maintenance teams, and other stakeholders.Conduct post-incident reviews and implement lessons learned to improve future responses.Manage and mentor a team of TMC supervisors, operators, and support staff.Develop training programs to enhance team capabilities and ensure high performance.Conduct performance evaluations and address any staffing issues proactively.Act as the primary point of contact for internal and external stakeholders, including city departments, contractors, and the public.Represent the TMC in meetings, workshops, and public forums.Foster strong relationships with key partners to support collaborative traffic management efforts.Ensure the effective operation and maintenance of traffic management systems, including Advanced Traffic Management Systems (ATMS), CCTV, and Variable Message Signs (VMS).Identify opportunities for technology upgrades and lead the implementation of new systems.Monitor system performance and address technical issues promptly.Analyze traffic data to identify trends, assess system performance, and inform decision-making.Prepare detailed reports on TMC activities, incidents, and key performance indicators (KPIs).Use data insights to recommend improvements to traffic management strategies.Contribute to the development of long-term plans for traffic management in the City of Toronto.Identify and implement initiatives to enhance the TMC’s operational efficiency and effectiveness.Stay informed about industry trends and best practices to ensure the TMC remains at the forefront of traffic management innovation.

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Traffic Management Supervisor

The Traffic Management Centre (TMC) Supervisor will be located full time at the City of Toronto Traffic Management Centre. Their primary responsibilities will be to lead and oversee the operations of the City of Toronto’s Traffic Management Centre, ensuring efficient traffic flow, effective incident management, and the delivery of high-quality services to the public. The role involves strategic planning, team leadership, stakeholder coordination, and operational excellence to enhance the safety and efficiency of Toronto’s transportation network. Key ResponsibilitiesOversee the day-to-day operations of the Traffic Management Centre, ensuring seamless 24/7 functionality.Develop and implement operational strategies to optimize traffic flow and minimize congestion.Ensure compliance with all relevant policies, procedures, and regulations.Lead the coordination of responses to major traffic incidents, planned events, and emergencies.Ensure effective communication with emergency services, maintenance teams, and other stakeholders.Conduct post-incident reviews and implement lessons learned to improve future responses.Manage and mentor a team of TMC supervisors, operators, and support staff.Develop training programs to enhance team capabilities and ensure high performance.Conduct performance evaluations and address any staffing issues proactively.Act as the primary point of contact for internal and external stakeholders, including city departments, contractors, and the public.Represent the TMC in meetings, workshops, and public forums.Foster strong relationships with key partners to support collaborative traffic management efforts.Ensure the effective operation and maintenance of traffic management systems, including Advanced Traffic Management Systems (ATMS), CCTV, and Variable Message Signs (VMS).Identify opportunities for technology upgrades and lead the implementation of new systems.Monitor system performance and address technical issues promptly.Analyze traffic data to identify trends, assess system performance, and inform decision-making.Prepare detailed reports on TMC activities, incidents, and key performance indicators (KPIs).Use data insights to recommend improvements to traffic management strategies.Contribute to the development of long-term plans for traffic management in the City of Toronto.Identify and implement initiatives to enhance the TMC’s operational efficiency and effectiveness.Stay informed about industry trends and best practices to ensure the TMC remains at the forefront of traffic management innovation.

Traffic Management Supervisor

About the Job

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AECOM

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