As a Senior Business Analyst, you will report directly to the Digital Solutions Lead. You will be responsible for translating client and stakeholder needs into clear business requirements and actionable insights, ensuring solutions deliver measurable value. You will partner closely with digital and engineering teams across our regional and global organisation to analyse information, define opportunities, and communicate findings through structured narratives that answer key business questions and drive informed decision-making. This role requires a data-informed, outcomes-focused mindset, strong analytical judgement, and the ability to identify value in complex or underutilised data and processes that others may overlook. Role responsibilities: <ul><li>Work closely with stakeholders to drive requirement gathering for digital products, maintaining alignment with business objectives and user needs. </li><li>Translate business needs into clear functional specifications and user stories </li><li>Collaborate with product managers, designers, and developers throughout the delivery lifecycle </li><li>Analyse current processes and identify opportunities for improvement or automation </li><li>Contribute to solution design by balancing user needs, technical constraints, and business goals </li><li>Lead testing, validation, and user acceptance activities </li><li>Help ensure delivered solutions meet expectations and provide real value </li><li>Define and refine user requirements for systems in production, to ensure maximum usability and optimal user experience. </li><li>Conduct in-depth analysis of business processes and workflows to identify areas for improvement and automation opportunities. </li><li>Collaborate with cross-functional teams to design and implement innovative digital solutions that address complex business challenges. </li><li>Develop and maintain comprehensive documentation, including business requirements, functional specifications, and process flow diagrams. </li><li>Facilitate workshops and meetings to gather insights, resolve conflicts, and build consensus among diverse stakeholders. </li><li>Stay current with emerging technologies and industry trends, recommending potential applications to enhance business operations. </li><li>Monitor and analyse key performance indicators (KPIs) to measure the success of implemented solutions and identify areas for continuous improvement. </li><li>Lead business analysis workstreams on complex digital projects, managing stakeholder expectations, scope, and competing priorities to achieve agreed outcomes. </li><li>Support delivery of complex digital initiatives by coordinating requirements, dependencies, and decision-making across multiple stakeholders and workstreams. </li><li>Drive alignment across stakeholders on objectives, requirements, and success measures for complex digital products and change initiatives. </li><li>Familiarity with Domain Driven Design and Domain Story Telling </li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Senior Business Analyst

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AECOM

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