Complaint Coordinator - Part Time

Job Description 

The ideal candidate for this part-time position is passionate about renewable energy and must be a self-starter who has exceptional organizational skills and the ability to prioritize tasks to manage competing deadlines. 

This is a part-time (20 hrs/week) remote position.  Potential for full-time advancement for the right candidate.  

Responsibilities

• Assist with investigating, resolving, and drafting official responses to consumer complaints; coordinate review and sign-off from senior leadership; and file timely responses.  
• Identify root causes of consumer complaints received through state regulators and recommend process improvements.
• Track complaint data and utilize insights to identify trends and enhance compliance controls.
• Ensure proper record keeping of complaint counts, complaint responses, and supporting documents. 
• Assist in the preparation of monthly external complaint reporting for senior leadership.
• Assist with the development of company responses in investigations and inquiries received through state regulators by preparing reporting or historical complaint data requests for management.

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree and 2-3 years of experience in a compliance, regulatory, or customer service role preferred 
• Experience in retail electric markets strongly preferred
• Strong critical thinking, problem-solving, attention to detail, and customer service skills
• Excellent computer skills and experience in Microsoft Office Suite and GSuite
• Strong communication skills, including both written and verbal communication skills
• Excellent interpersonal, relationship management, and collaboration skills
• Demonstrates basic knowledge and/or willingness to learn about consumer protection rules and regulations (e.g., Telephone Consumer Protection Act, CAN-SPAM Act, Privacy Matters/Laws).
• Willingness to receive training and/or perform research on rules and regulations related to retail electric supply and community solar. 

About CleanChoice Energy
CleanChoice Energy is a leading renewable energy company empowering residential and commercial customers to reduce emissions and support clean energy through 100% renewable electricity. CleanChoice’s mission is to make clean energy accessible for everybody. CleanChoice supplies only renewable wind and solar energy to customers, operating in eight states and the District of Columbia, bringing cleaner air closer to home. The company is a founding member of the Coalition for Community Solar Access, recently passed $1 million in total corporate donations to environmental and social impact organizations, and has been awarded the highest level of B Corp certification. 

Location
A remote or hybrid location with our sunny office in Washington, DC overlooking the C&O Canal National Park. We’re one block from the Georgetown waterfront. 

How to Apply
To apply, please submit a resume and cover letter via www.cleanchoiceenergy.com/careers/ 

CleanChoice Energy is an Equal Opportunity Employer. Our staff’s diverse, multidisciplinary background drives our success, and we are committed to ensuring that all qualified applicants will receive consideration for employment without regard o race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.