Senior Manager, Professional Services

About the role: 
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history.
 The Senior Manager, Professional Services will be responsible for building and guiding customer-facing teams that will help our customers onboard and implement Aurora solutions into their company environment. As a leader, this role will help develop an organization that partners and consults with the new and existing Aurora customers, and hires and trains staff to fulfill these objectives. The Professional Services teams are responsible for identifying how Aurora’s powerful products fit into a client’s workflow and add value by eliminating manual steps, automating processes, and increasing the speed and efficiency of designing and selling solar. This role also works closely with our product and engineering teams to provide feedback and suggestions on product improvements. A successful candidate in this role will have experience building a successful Professional Services team, deep knowledge on Onboarding and Implementation, and great communication skills across internal and external teams.
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented people to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Direct, manage, and mentor Onboarding and Implementation Services team members and managers to drive effective implementations, plan customer solutions, and deliver services.
• Develop policies, procedures, and technology based on industry standards to manage a growing organization and ensure operational efficiency.
• Partner with Account Executives, Sales Engineers and Customer Success Managers to collaboratively validate solutions that meet business, sales, design processes, and operation needs.
• Define technical requirements necessary to implement software-based, value-added solutions for our clients and lead strategic engagements with our largest customers.
• Validate product feedback from sales teams, customer success teams, and client requirements, then partner with product and engineering to achieve product improvements.

What we value:

• Degree in Engineering, or related technical field
• Experience building and guiding successful professional services functions
• Creative thinking and the ability to address complex situations
• Excellent communication and presentation skills, both written and verbal
• Ability to direct and manage multiple teams concurrently
• Outstanding organizational and technical skills
• Team-oriented mindset

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.