Technical Specialist, Sustainable Seafood

Since 1984, SCS Global Services has been a pioneer and leader in the field of sustainability standards and third-party certification, working across the economy in the natural resources, built environment, food and agriculture, consumer products, and climate sectors. Partnering with companies, government agencies, NGOs, and stakeholders, we are striving to advance sustainable development goals through independent assessment, the application of sound science, and innovative solutions. Through these services, we are enabling decision-makers and purchasers to make informed decisions, giving innovators a competitive edge, and helping to drive the development of leadership standards to create a framework for continuous improvement.

Job Overview

The Technical Specialist position entails interpreting and implementing the Seafood Chain of Custody standards, quality control of audits, prompt and professional customer service, and administrative and technical support to field auditors, clients, international affiliates, and colleagues. The position also allows for periodic field auditing.

Relevant Services/Schemes:     

• Marine Stewardship Council Chain of Custody (MSC)
• Aquaculture Stewardship Council Chain of Custody (ASC)
• Responsible Fisheries Management Chain of Custody (RFM)

Roles and Responsibilities:

• Review audit reports providing oversight and quality control
• Make decisions to grant, maintain, reduce, expand, suspend, or terminate a Certificate Holder’s Chain of Custody certification based on evidence of conformance with requirements.
• Become proficient in program and certification requirements, ensuring a pragmatic approach to a wide range of circumstances while maintaining the integrity of the certification standard
• Perform chain of custody audits (at industrial and commercial settings, facilities such as floating processors, dockside processors, broad-line distributors, grocery stores, restaurants, etc.), as well as witness audits of existing and new auditors; produce associated audit reports.
• Consider and implement changes affecting certification (either client or standard holder initiated)
• Monitor the status of clients’ Corrective Action Requests (CARs), including communication with clients, reviewing evidence, and making decisions on whether client actions are sufficient.
• Ensure implementation of program procedures and documents
• Communicate regularly with clients, auditors, and international affiliate staff/auditors, ensuring they are informed of changing standards, policies, and requirements in a clear, effective, and concise manner
• Assist with maintenance and development of programmatic quality initiatives, internal procedures, external communication materials, and templates
• Maintain client and audit records in relevant databases/portals

Minimum Qualifications:

• Bachelor’s degree or equivalent in environmental or biological science, marine biology, business, economics, or technical program with two years’ work experience in any of the following: seafood or fisheries industry, food industry, supply chain management, science, traceability, policy development; or
• Master’s degree or equivalent in business, economics, environmental or biological science, or technical program; or
• 2-4+ years of work experience applicable to the description above
• Complete fluency in English and work experience that involves professional written communication
• Strong organization, multi-tasking, and prioritization skills
• Proficient with business software including Outlook, Word, Excel, and Salesforce
• Strong attention to detail, customer service, and teamwork orientation
• Ability to take the initiative, good judgment, and ability to work independently under pressure in a changing environment
• Ability to work in the US and abroad as needed
• ISO training certification or willingness to complete the ISO training offered by SCS
• Language skill in Spanish, Mandarin, Cantonese, French, Russian or Japanese is highly desirable
• Audit experience is highly desirable
• Must have received or be willing to receive the COVID-19 vaccination by date of hire to be considered, unless precluded by local and national jurisdiction. Pursuant to local and national law-proof of vaccination required. Medical and religious accommodations will also be considered

*The above description is intended to describe the general nature and level of work to be performed. It is not an exhaustive list of all required responsibilities, duties, and skills. All personnel may be required to perform duties outside of their typical responsibilities from time to time as needed.

This position is an office-based job primarily, with occasional travel to client sites. Ability to sit/stand at a computer station for 6+ hours/day, travel via private/public transportation and carry luggage, and walk and stand for 2+ hours/day when auditing. Must be able to speak and listen to employees and customers virtually and in person.

SCS, Working Remotely:

At this time, SCS Global Services is recruiting all open roles to be remote; allowing our employees the ability to work flexibly and allowing SCS as a company to diversify the experience and perspectives of our growing workforce.

As part of our remote work, we want to ensure that our employees have what they need to work from home. We provide our new employees with a computer and can offer assistance in acquiring ergonomic necessities.

EEOC Statement:

SCS Global Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SCS Global Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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