Retail Associate

ABOUT ZOOMO

At Zoomo, our vision is to decarbonize the last mile delivery space. If you have used Gorillas or Getir delivery, chances are they came to you on Zoomo bikes!

Expect to join a fast-paced and supportive environment where opportunities are big and career development is important. Zoomers represent over 20 nationalities, with our just leadership coming from 8 different cultural backgrounds. You could be working with an ex-scuba instructor and master bakers on one day and an ex-professional basketball player and a raving enthusiast on another. If there is something different about you, you will fit right in.

THE ROLE:

At Zoomo we seek people who are fun, energetic, customer-friendly, and hard working. We’re looking for a customer-obsessed problem solver. The front-of-house role is exceptionally important; you’re the face of Zoomo. You are expected to be proactive and manage your own time and responsibilities. Hindi-speaking is a plus!

Hours: 10-7 pm Monday-Friday

Responsibilities:

• Ensure our riders have an awesome and seamless in-person experience
• Provide energetic conversation when engaging with new and existing customers
• Maintain empathy through situations presented by customers and ensure the safety of our riders
• Walk riders through the on-boarding process and all safety requirements
• Be able to provide tip-top technical assistance and information about all of our products and services
• Help existing riders troubleshoot any issues they experience
• Follow up with customers on post-rental and post-sales support
• Acts as a team player by assisting and collaborating with our CS team to solve customer issues.
• Work with the operations team to make our support processes even better
• Maintain compliance with Zoomo company policies, practices, and procedures.
• Assist the mechanics with maintaining a consistent inventory
• Participate in proactive efforts to achieve individual and company goals
• Be willing to tackle new responsibilities as the needs of our business change

Requirements

• A combination of retail, sales, client-facing, and customer service experience
• An outstanding communicator, with the ability to interact and connect with many types of personalities
• Willing and enthusiastic about selling our product to potential riders
• Energetic and proactive in following up on leads and upselling products
• Able to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
• You’re self-motivated and able to operate independently with minimal oversight
• Ability to work in a fast-paced environment while still being able to prioritize projects and manage his or her own time.
• Flexibility is an absolute must; we are a startup - things change on the daily
• Strong work ethic and willingness to do what is needed to get the job done with a “no task too small mentality.”
• A winning and collaborative attitude, you are open to learning from other team members and leverage data/resources with stakeholders and peers
• Ability to work Monday-Friday
• Driver’s license preferred but not required
• Some knowledge of bicycles is preferred but not necessary
• Command of Gsuites products or similar applications such as Excel, PowerPoint, and OneDrive. Familiarity with Jira, Zendesk, Braintree, Maestro, Stella, Forethought, and Argyle Time preferred.