Senior Implementation Services Engineer

About the role:
Aurora Solar is a fast-growing Series D company on a mission to create a future of solar energy for all. Aurora makes the software that is enabling society to transition to a world powered by solar power. It’s our goal to have every solar installation in the world pass through our software, which has already been used to design millions of solar projects. Named one of “The Best Remote-First Companies To Work for in 2022” by BuiltInSF.com and awarded #1 Solar Software platform by Solar Power World, Aurora is disrupting the energy industry and changing the course of history. 
As a Senior Implementation Services Engineer, you will assist on the technical onboarding of new and existing customers. You will provide a consultative approach to guide customers through implementation. You will work closely with other departments like Support, Onboarding, and Product teams to create innovative solutions.
We are a passionate and diverse team that aspires to be the best place for the best people and we’re looking for talented individuals to accelerate our exponential growth as we continue to scale. If you are looking for a stimulating and fulfilling role, come join us!

What you'll do:

• Guide customers toward the successful adoption of Aurora products based on customers’ needs.
• Direct gathering technical customer requirements and develop a technical implementation plan.
• Design solutions and test plans based on product capabilities to meet customer requirements.
• Maintain and update account documentation: technical requirements, workflow chart, project status, and log timeline activities in Gainsight. 
• Help Technical Support engineers to provide post-implementation support. 
• Work with Product and Engineering on customer’s feature requests/feedback.
• Implement best practices in aligning different systems & architectures to work well collectively

What we value:

• Bachelor's degree in CS or MIS; or equivalent experience
• Strong Software Engineering skills
• Knowledge of database systems
• Experience working with ERP/CRM systems (SFDC, Zoho, Enerflo) and 3rd party APIs
• Proficient with typical architectures & technologies around integration, e.g. SSO, APIs (especially REST & JSON) 
• Experience leading and crafting technical projects, engaging with, and motivating change across multiple levels of IT organizations
• Strong analytical skills, problem-solver, constantly curious and eager to learn

Aurora is dedicated to building a diverse and inclusive workforce of people who believe in and are passionate about creating a future of solar energy for all. We are an equal opportunity employer, we welcome and consider qualified applicants regardless of gender identity, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences. We encourage you to apply even if you believe that you do not meet all of the above criteria!
For San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.