Solutions Lead - Professional Services

Job title: Solutions Lead - Professional Services
Location: Washington, D.C. (Hybrid remote working)

Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.

Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers.

From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.

Where in the world of Kaluza will I be working?

You'll be joining the Kaluza Technology community. We’re a large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.

What will I be doing?

As a Solution Lead, you will drive the solution design for our most complex implementations and serve as a trusted advisor to our clients.  You will become an expert on the Kaluza software-as-a-service products: how they work, how to configure them, and how to integrate with and extend them.  With our clients’ success as your top priority,  you will combine this expertise with your knowledge of the energy industry and technology ecosystem to drive high quality, high value solutions.  

Responsibilities include;

• Developing relationships with client stakeholders and advise them on their implementation projects, guided by a deep understanding of their business goals and technology ecosystem
• Soliciting and documenting client-driven requirements for the Kaluza platform in partnership with the Kaluza Business Analysis team
• Providing solution expertise to guide implementation activities performed by our client, third-party partners, and Kaluza teams
• Representing client implementation team in raising technology/feature requests to product, technology, and support teams
• Serving as the authoritative source of information within Kaluza for the clients’ technology ecosystem and how Kaluza fits
• Encouraging adoption of features and capabilities by supporting customised reviews of new releases and providing related technical guidance
• Participating in the management of high-severity incidents, advocating for clients and guiding response team based on client-specific considerations 

Is this the job for me?

You’re the right person for us if you;

• Have many years of experience in the following areas: Software Engineering, Technical or Solution Architecture, Consulting, Client Success, Technical Account Management
• Have experience in the energy retail or utility industry
• Are skilled at translating business needs into technical requirements enabling engineering teams to develop solutions iteratively
• Are passionate about working with stakeholders across Kaluza and its clients to ensure high levels of engagement and knowledge sharing
• Are proficient at producing visuals to meet the needs of the audience. (i.e. high-level conceptual visuals, low-level detailed visuals and everything in between)
• Have a personal alignment with the Kaluza values and mission

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you’ll get

• Unlimited PTO, plus 10 days paid sick leave
• Guideline 401k (up to 5% matched)
• United Health health, vision & dental plan
• Worker's compensation insurance
• Discretionary bonus scheme

Even better? You’ll have access to these benefits from day 1 of joining

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.