Content Designer - Flex

Job title: Content Designer - Flex

Location: London, Bristol, Edinburgh, Lisbon (including Hybrid)

Salary: £45,000 - £60,000

Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve.

Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers.

From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.

Where in the world of Kaluza will I be working?

You’ll be part of our Platform Design community and will embed in our Kaluza Flex product team — designed to be the nervous system connecting energy retailers, grid operators, and consumers. Flex will aid us in creating the distributed, consumer-centric, dynamic energy system of the future. Bridging the gap between distributed renewable generation and smart devices, it helps consumers shift their energy consumption to times when there's more renewable energy. This not only saves them money, but enables society as a whole to meet the challenge of decarbonising transport and residential heating/cooling. We’re also supporting this vital shift by building the innovative technology behind unique, market-leading customer propositions like Vehicle to Grid and Drive Anytime Energy Plan with our energy retailer partners.

What will I be doing?

You’ll craft clear, useful content for Flex, our electric vehicle (EV) smart charging app, and for our ecosystem of services for users, clients and partners.

To do so, you’ll pair with our Product Designers, work closely with research and partner with colleagues from Product, Engineering, Data, Marketing and Business Development.

This is an exciting time to join Kaluza. Flex enables EV drivers to charge their cars when the energy is greener and cheaper. The app is being trialled in 4 markets, with this number set to increase over the next year.

Your initial focus will be on iterating the app’s UX copy for Flex. As you learn from these trials, you will help translate insights into effective content that meets the diverse needs of EV drivers, clients and partners across many different markets and cultures.

You’ll do this by: 

• Learning about EV drivers, their needs and behaviours
• Creating UX copy that facilitates user navigation across on-boarding, feature discovery, error messages and other in-app journeys
• Auditing our content, creating guidelines and ensuring consistency throughout  the end-to-end experience
• Identifying opportunities to encourage positive behavioural changes with the right content, at the right time, in the right format and tone
• Creating educational materials, training documentation, pitches to new clients, landing pages and instructional videos to meet the needs of our users, clients and partners
• Testing your content experiences with real users, with the help of wireframes, mockups and prototypes
• Bringing stakeholders into the content design process, adapting to feedback and advocating for the user experience
• Taking part in design critiques and working in the open through ceremonies like show and tells

Is this the job for me?

The foundations are in place, and our focus turns to getting our product into the hands of our customers.

Ideally, you will have:

• Experience in designing, writing and editing user-focused product content 
• The ability to adapt your content across multiple markets, products, formats, channels and user types
• Knowledge of the role content plays on behaviour change
• Knowledge of lean and agile approaches to design delivery and of design tools such as Figma
• Experience in validating your solutions, including user testing methodologies, analytics and customer feedback
• The capacity to craft great experiences that meet the needs of the business and the needs of users with clear and useful content
• A passion for content design that you can demonstrate by discussing the latest industry trends and patterns 

Kaluza Values

Here at Kaluza we have five core values that guide us as a business: 

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose.

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about.

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you’ll get

• On top of a great pension scheme, you can spend an extra flex pot across a range of benefits that are most important to you - from charity donations, to tech loans, to taking it as cash - there's a wide range of options! There's also our annual discretionary bonus scheme
• Private Medical Insurance and Life Assurance
• 26 days holiday, including a day off for your birthday you can take at any point
• Flexible bank holidays, giving you an additional 8 days which you can choose to take whenever you like
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
• A dedicated personal learning budget
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more...

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn.