Customer Service Representative

Rad Power Bikes, America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.
Our company is a driving force behind the e-bike market expansion in North America, and we’re growing rapidly in Europe. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industry-leading, innovative e-bikes. Rad Power Bikes has grown to 500,000+ customers, leading a global revolution in low carbon mobility. 
We are looking for RADICAL people to join our global teams: Responsible, Approachable, Diverse, Innovative, Customer-Driven, Accountable, and always Learning.
We are seeking a Customer Service Representative to join our Customer Experience (pre-sales support) team and help riders find the right ebike and accessories for their needs. Always ready to help, our Customer Service Representatives are available to help our riders 7 days a week. Role requires flexibility with scheduling to include weekends and varied shifts. Role is remote, and work from home. Paid training will be at our local hub, so candidates should live within a drivable commute of Salt Lake City.

We are looking for:

• Experience in customer service via phone, email, chat and social media
• Passion for developing relationships with customers
• Impeccable attention to detail delivered flawlessly under pressure
• We offer full paid training so ability to learn is key. Bonus points for experience with Zendesk, Shopify, Google suite, Bilingual and of course electric bikes or vehicles.

Working at Rad is built around our RADICAL values - we are:Responsible to our environment, community, partners, and teamAccountable, we take ownership, bias to action, seek and provide feedbackDiverse, inclusive of experiences, backgrounds and skills, we value every voiceInnovators, we challenge ourselves and the status quo, we are originalCustomer driven, completely, we do the right thing for our ridersApproachable, kind, we collaborate and are always willing to helpLearners, we grow our skills, we are humble and seek to improve
Does this sound like you? Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 
If you need assistance or an accommodation due to a disability, you may contact us at 800-939-0310 or jobs@radpowerbikes.com. 
Recruitment Agencies: We partner with 3rd party recruitment resources as needed.  If we require assistance on this search we will contact selected partners directly; we do not accept unsolicited candidate submissions.