Project Support Manager (FTC)

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

You will be a team leader of the Project Support team of coordinators with responsibilities to ensure the effective and efficient operation of the business. OVO Energy Solutions Ltd is a company within the OVO family and assists the business in meeting their Energy Company Obligation (ECO), as well as other Energy Efficiency funding initiatives. 

We achieve this by fitting Energy Efficiency measures such as insulation, renewable energy solutions and new heating systems to domestic properties across the UK. 

The Project Support Team is an integral part of the business, assisting departments throughout a project during the survey, installation and submission stages of an Energy Efficiency measure.

What will I be doing?

You will report to the Assurance & Support Services Manager, you will be known as the Project Support Team Leader and will manage the Project Support Team. 

In this role, you will be responsible for the management of the team and ensuring that Energy Solutions delivers compliant submissions for ECO eligible measures to the ECO team. You will also have decision making autonomy on matters relating to the effective delivery of project support during the construction phase of projects.

Key responsibilities include:

• The  Line Management of the ES Project Support Team whilst ensuring their alignment to operational forecast and delivery 
• Supporting project support initiatives within the wider business strategy
• Establishing and reporting on process success metrics
• Working with a variety of key stakeholders including; clients, customers, suppliers
• Ensuring consistent business compliance in line with Ofgem and Government funding initiatives 
• Support implementing process change where required
• Weekly reporting to ECO Team on delivery and errors
• Updating project financials in accordance with ECO values to ensure accurate financial accruals
• Control and mitigation of measures at risk
• Overseeing the ES customer journey to ensure an exceptional customer experience 
• Assisting the Assurance department in the quick resolution of complaints

Is this the job for me?

Ideally you will have the following:

• Knowledge and understanding of the Energy Company Obligation having worked for an Energy Efficiency contractor in the Social Refurbishment sector.
• Experience in the effective delivery Government Energy Efficiency Policies and Funding initiatives
• Knowledge of the operation and requirements of external stakeholders such as Councils, Housing Associations, Contractors and OFGEM.
• Management experience of support services teams
• Great interpersonal skills and the ability to tailor your approach to individuals
• Strong decision making skills, along with a proactive nature
• Robust organisational skills 
• Ability to handle ambiguity and be flexible in your approach
• Excellent written and verbal communication skills with attention to detail
• Experience in leading and assisting on business change initiatives.
• Strong Microsoft Excel skills and Google Suite experience

Brilliant benefits for a world-changing team

Our people are at the heart of Plan Zero. That’s why we offer plenty of green benefits and progressive policies to make you feel at home.

For starters, you’ll get 34 days of holiday (including bank holidays).

Then there’s Flex Pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer:

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans 

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!