Senior IT Engineer, Atlassian Systems

over 1 year ago
Full time role
San Francisco, CA, US... more
San Francisco, CA, US... more

Company

Cruise is building the world's most advanced self-driving electric vehicles to safely connect people with the places, things, and experiences ...

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Job Description

We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

The Workplace Technology team as part of the Enterprise engineering is an exciting and a fast-evolving engineering group within Cruise IT. The team is seeking an IT engineer to lead and manage Atlassian Systems (e.g. JIRA, Confluence, etc.) supporting Cruise's Work Management and Collaboration domain. You will be leading the upgrade, maintenance and customization of the applications and servers, and the technical delivery of a wide variety of solutions involving Atlassian systems.

 

What you’ll be doing?

  • Lead implementation, management, and support of products and plugins across the entire Atlassian suite of tools

  • Provide recommendations to end users and leaders on standard practices and processes within the Atlassian Suite

  • Develop performance indicators, dashboards, and advanced filters in JIRA/Confluence to provide end-users and business leadership with relevant operational/performance metrics and status reports

  • Identify ways to optimize and improve Atlassian setup and process workflows and identify where functionality can or cannot meet user requests

  • Provide user management, training, and support for Atlassian Suite

  • Create and maintain detailed technical and user-facing documentation

  • Apply built-in customization and third party add-ons to extend Atlassian Suite functionality as needed

  • Collaborate on problem resolution, team decisions, and project planning

  • Support multiple projects, including set-up and management of users, project roles, time tracking, security, and plug-ins

  • Customize and optimize workflows for multiple projects and create custom fields, new issue types, workflow statuses, transitions, post-functions, field configurations, and workflow schemes

  • Support and lead integrations to external systems with webhooks and API as required

 

What you must have?

  • 5+ years of IT systems experience and 3+ years of experience in the administration, configuration and support of Atlassian products including:

    • Ability to administer JIRA Software, JIRA Service Desk, Confluence, add-ons, associated plug-ins and extensions

    • Agile project management and ability to build custom workflows, permission, issue security schemes based on requirements

    • Create reports with with SQL, JQL, CQL

    • Programming: JavaScript, HTML, Groovy, and preferred scripting language

  • Knowledge of Atlassian Suite and features, with excellent understanding of general administration and configuration to improve efficiency in using the platform

  • Strong understanding of business processes and experience demonstrating Atlassian Suite to improve those processes

  • Ability to work in a constantly evolving, dynamic, and agile environment

  • Work independently across functions with all levels of users and management

  • Act as a liaison between functional teams and identify dependencies 

  • Strong verbal and written communication skills

 

Bonus Points:

  • AWS experience in a production environment

  • Terraform/Docker/Kubernetes experience

  • Ubuntu, PostgreSQL, Apache Tomcat, and NGINX experience

  • EazyBI, Scriptrunner, and Looker experience

Why Cruise?

  • Our benefits are here to support the whole you:
    • Competitive salary and benefits 
    • 401(k) Cruise matching program 
    • Medical / dental / vision, AD+D and Life
    • One Medical membership
    • Subsidized mental health benefits
    • Flexible vacation and company paid holidays
    • Healthy meals and snacks provided for non-remote employees
    • Paid parental, jury duty, bereavement, family care and medical leave
    • Fertility Benefits
    • Dependent Care Flexible Spending Account, subsidized by Cruise
    • Flexible Spending Account 
    • Monthly wellness stipend
    • Pre-tax Commuter Benefit Plan for non-remote employees
    • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.
  • We’re Integrated
    • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
  • We’re Funded
    • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
  • We’re Independent
    • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.
  • We’re Vested
    • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
    • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

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