We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced, self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

Cruisers have the opportunity to grow and develop while learning from leaders at the forefront of their fields. With a culture of internal mobility, there's an opportunity to thrive in a variety of disciplines. This is a place for dreamers and doers to succeed.

If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, join us.

About the Role

We’re looking for an Operations Leader to join our Phoenix team as a Remote assistance Team Lead who will be responsible for a team that provides remote assistance, customer support, and technical assistance to our autonomous vehicles. The primary responsibility will be to manage a team of advisors, set clear expectations on daily activities that need to be performed, raise urgent issues, and build a positive and encouraging workplace environment. In addition, this leader will provide visibility to our product operations and engineering teams on the real-time state of our tools and keep the team safe and secure, while ensuring our resources are used efficiently and effectively. The ideal candidate will be meticulous in execution, an experienced professional in people operations, and someone who thrives in ambiguity. This role will engage in projects in which certain details must be kept confidential.

On-site, in-office attendance is vital for this position.

What you’ll be doing:

• Become a subject matter expert in discrete Remote Assistance features, their workflows, and their contributions to Cruise’s topline metrics
• Partner with team members across multiple functions throughout the company (including Engineering, Product, and Operations) to ensure synchronized operations across multiple geographies
• Give to the product development process, then coordinate feature testing and launches for geographically dispersed operating teams
• Identify trending issues and guide Advisors to do the same in their daily work. You will provide support to the team by being present and approachable, answering questions, hosting regular team meetings, and providing real-time feedback as needed

What you must have:

• Proficiency in Excel and/or Google Sheets
• You have the ability to work in ambiguous and constantly evolving environments
• Ability to handle multifaceted assignments, including flexible schedules
• Ability to keep calm and perform well under pressure
• Ability to connect with people of all backgrounds and offer immediate, fair, and clear feedback when needed
• Work as the Point of Contact to provide regular support to partners such as Product Operations, Strategy, Training and Development, Customer Support, Safety and more.
• Willingness to go above and beyond to fulfill the company’s mission
• Passion for leading, with a dedication to empowering a team and achieving targets
• Experience working with FTE and IC workforce bases.
• You have strong analytical and interpersonal skills and identify as a natural problem-solver
• You have the ability to work cross-functionally and build strong agreements across several partners
• You have a passion for self-driving technology and its potential to change the world
• You are a tenacious teammate, with a bias toward action and a continuous improvement mentality. You work well with others
• The ability to communicate key issues coherently and expertly to diverse stakeholder groups
• Remain up to date on key workflow changes, operational guidelines and policy updates.

Bonus points!

• Past experience and/or subject matter expertise in the AV industry or Teleoperations
• Experience leading safety-critical operations in technology or automotive industries
• Operational experience with, a 24/7 frontline workforce

Why Cruise?

• Our benefits are here to support the whole you:
  • Competitive salary and benefits 
  • 401(k) Cruise matching program 
  • Medical / dental / vision, AD+D and Life
  • One Medical membership
  • Subsidized mental health benefits
  • Flexible vacation and company paid holidays
  • Healthy meals and snacks provided for non-remote employees
  • Paid parental, jury duty, bereavement, family care and medical leave
  • Fertility Benefits
  • Dependent Care Flexible Spending Account, subsidized by Cruise
  • Flexible Spending Account 
  • Monthly wellness stipend
  • Pre-tax Commuter Benefit Plan for non-remote employees
  • CruiseFlex - a working policy for US-Based Cruisers that lets you and your manager find what working style is best for you, whether it’s primarily in-person, primarily at home or a combination of home and in-office time.

• We’re Integrated
  • Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We’re Funded
  • GM, Honda, Microsoft, T. Rowe Price & Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We’re Independent
  • We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

• We’re Vested
  • You won’t just own your work here, you’ll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow.
  • Recurring Liquidity Opportunity (RLO) - a unique equity program where employees, both current and former, have the option to sell any amount of their vested equity on a recurring basis, currently quarterly.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. 

We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.

Vaccine Mandate. 

At Cruise, we’re tasked with leading in the communities we serve — and doing our part to help keep our communities and our teams safe. Our #StaySafe culture transcends and informs all we do, and because of this, as of October 31, 2021 Cruise will be mandating COVID-19 vaccinations for all US-based Cruisers who need or want to access any of our US Cruise facilities and engage in any business travel — including attending any in-person Company-sponsored event. 

If you are unable to get a vaccine due to a medical condition, disability, or a strongly-held religious belief, Cruise will consider requests for an accommodation.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.