Customer Success Manager

Company Overview

Smarter Sorting helps companies know more about consumer products to make, market, and move them better for our planet. Our customers are the places you shop every day, like Costco and Albertsons, and brands like Lysol, Dawn, and Colgate. They use our product intelligence to identify how to best handle regulated consumer products across the supply chain to remain compliant, avoid fines and reduce their environmental impact. 

We have brought together a passionate team of math nerds, chemistry wizards, and retail pros. We work smart, and we get stuff done. Our innovation, impact, and employee experience awards are pretty cool: Fast Company Most Innovative Companies, Built In Best Place to Work, Real Leader Impact Award, and SEAL Sustainable Innovation Award.

Position Overview

The role of the Customer Success Manager is crucial in helping to bring on new brands, improve their adoption, and grow value with our customers.  The Customer Success Manager will engage customers in our SMB and Enterprise Segment, delivering 1:Many, 1:Few, and 1:1 engagements for our brands.

As a Customer Success Manager, you are passionate about helping brands become successful. You bring expertise to help guide and onboard customers on time based on their goals.  You are a team player who wants to learn and enjoys contributing to a highly-skilled, high-performing team.

The ideal candidate is organized, agile, and passionate about learning how to empower our customers. You will understand how Retailers and Brands work together and demonstrate excellent presentation and communication skills in a personal and group setting. You will deliver value to customers and internal teams using your product knowledge.

As our Customer Success Manager, you will:

• Work with new and existing brands to onboard their product to the Smart Sorting Platform.
• Cultivate relationships with business and technical stakeholders.  
• Create customer champions of Smarter Sorting and develop strategic relationships. 
• Drive continuous value to customers. 
• Become a trusted advisor both with customers and our team.
• Educate existing and new brands on Smarter Sorting and the continuous improvement of our platform via 1:1 and 1:Many training.
• Collaborate with internal and external stakeholders to hit key Onboarding KPIs.
• Based on the brand’s objectives, goals, and technology, identify and recommend the right mix of resources to help them achieve their desired outcome in the onboarding process and beyond.
• Partner with the Retail Customer Success and Support teams to create an orchestrated experience for our Brands.
• Identify and understand areas for improvement to communicate and advocate internally on behalf of the Brands.
• Manage all commercials with brands, from being brought onto the platform to renewing and growing their usage.

To be successful in this role, you'll need:

• 2-5+ Years of professional experience with a SaaS Company in a Customer facing role and/or Sales Role.
• Ability to collaborate with teams of any size while also being able to work independently as a self-starter.
• Familiarity with SFDC, Front, and similar technologies.
• Solid presentation and facilitation skills.
• Exception communication skills (verbal, written, and graphic).
• Solution-focused problem-solving.
• Project management experience.

 

Compensation: From $75,000 - $105,000 depending on experience

 

Your Benefits & Perks

Competitive Compensation Packages

401k Program with Annual Company Contribution 

Medical, Dental & Vision Insurance 

Short-term Disability Insurance

Generous Parental Leave (Maternity & Paternity)

Flexible Paid Time Off

Job Related, Continuing Education Support

Annual All-Hands, Volunteering & Special Events 

Unlimited Snacks & Drinks (in office) 

 

Why Us?

You choose us not only because this is the role you’ve been waiting for, but also because we are a purpose-driven company committed to our mission. You’ll be joining a group of machine learning experts, successful serial entrepreneurs, data scientists, sustainability experts, recovering consultants and national account program managers whose passion for data-driven sustainability drives us. You choose us because our values resonate with you. At Smarter Sorting this means: We do what it takes. We begin from a position of curiosity. We are driven to become experts. We are real. We have grit. You share our belief that a healthy culture is key to the company’s success and more importantly our employees’ happiness. 

Better decisions. Better data. Greener planet. All made possible by the best people. Come join our team!

At Smarter Sorting, we understand that a workforce that includes a robust mix of genders, ages, ethnicities, religions and socioeconomic backgrounds is more likely to reflect a variety of perspectives and thought patterns - leading to more innovation, brainstorming, problem-solving and strategizing. That is why we are committed to building a diverse and inclusive environment and strongly encourage candidates from historically underrepresented groups to apply.

                 

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