Field Technician

over 1 year ago
Full time role
Brooklyn, NY, US... more
Brooklyn, NY, US... more

Job Description

About Zoomo

Zoomo has raised over $60M and built world leading utility e-bikes and a disruptive business model for their distribution and maintenance.

A fast growing tech start up with a global footprint across the US, Europe and Australia, Zoomo is the trusted partner of some of the world's leading companies like Uber, DoorDash, Gorillas and many more.


We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.


Responsibilities

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Produce timely and detailed service reports
  • Document processes
  • Operate vehicle in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organisation
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers

Requirements

  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Ability to do minor bike repairs
  • Clean & Valid NYS Drivers license

Benefits

  • $18-20 hourly starting wage, plus health vision & dental insurance
  • Full training & support on repairs every step of the way
  • High potential for advancement in a fast-paced start-up environment
  • Work with a team of motivated & fun co-workers
  • The chance to be part of a flourishing organization with plenty of opportunity for personal development


#LI-ONSITE

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