Colleague Technology Engineer

Job Title: Colleague Technology Engineer
Location: London (including hybrid)
Part time available?: No
Salary: £52,000 - £65,000

Kaluza wants to power a world where net-zero is within everyone’s reach, by building the platform that will accelerate a sustainable, affordable and resilient energy transition. It’s a huge challenge, but often the toughest problems are the most rewarding to solve. 

Since launching in 2019, Kaluza’s technology has been empowering some of the biggest energy suppliers to better serve millions of customers. 

From revolutionising billing to smart electric vehicle charging, our real-time cloud platforms transform supplier operations, reducing cost to serve and boosting engagement. And most importantly, they enable suppliers' customers to drive decarbonisation with smart, low carbon technologies.

Where in the world of Kaluza will I be working? 

You'll be joining the Kaluza Technology community. We’re a large team of both data-led and product focused Software and Production Engineers, pushing the boundaries of technology and working at an extraordinary scale. As a collective we strive for engineering greatness and by ensuring best practices across the board of the community.

What will I be doing? 

Provide first class customer service and support to Kaluza’s Internal Customers. You will be supporting the rest of Colleague Tech with escalated support where more senior technical skill is required. We are an entirely new team, and while we are still growing you will be expected to be in the office when required until we have the sufficient team around you to support our London office. You will also be required to step in for our analyst role temporarily when cover is needed. 

You will be building, training and maintaining processes for our team as well as continuous improvements. You will also be required for improvements made for other teams using Kaluza’s productivity tooling. You will act as technical lead on upcoming projects and will be expected to find solutions for requirements set by project stakeholders. 

Is this the job for me? 

If you have/are the following, then the answer is yes! 

• Enthusiastic, professional, customer-orientated individual from a multi-site background
• Skilled in Google WorkSpace, hardware, workstation, client-server operating systems, application and network support in a service desk environment
• Deployment, creation and administration of virtual machines
• Google Directory , synchronisation, replication and deployment
• Remote Desktop Services/Terminal Server (troubleshooting, issues and setup)
• Slack administrative experience
• Atlassian administrative experience. You will be expected to build robust, agile and lean solutions for the wider Kaluza teams
• Microsoft Office support and administration.
• LAN & WANs, TCP/IP, DHCP, Wi-Fi, DNS, VPN, switching, routing
• Application support 

What will your role as a Colleague Tech Engineer look like? 

• Own and manage our Jira Service Desk, managing call queues within SLAs and resolve escalated technical issues in a professional manner. You will be required to support our front line queues temporarily when required 
• Help other areas at Kaluza improve our productivity tooling with improvements and new requirements 
• Administer our productivity tooling 
• Help build our brand at Kaluza by being awesome 
• Keep colleagues fully informed of progress at every stage with quality service 
• Technical ownership of project delivery
• Create technical documentation to enhance and improve knowledge-base
• Potentially undertake out-of-hours support and on-site support in a rota

Kaluza Values 

Here at Kaluza we have five core values that guide us as a business:

We’re on a mission, We build together, We’re inclusive, We get it done, We communicate with purpose. 

Our values are not words on a wall — they are at the heart of our culture. They are how we make decisions and how we treat each other. They are concrete and clear, and reflect what we as people, and as a business, really care about. 

Kaluza’s vision is to power a world where net-zero is within everyone’s reach. Would you be interested in joining us to help achieve this?

From us you'll get

• On top of a great pension scheme, you can spend an extra flex pot across a range of benefits that are most important to you - from  charity donations, to tech loans, to taking it as cash - there's a wide range of options! There's also our annual discretionary bonus scheme
• Private Medical Insurance and Life Assurance 
• 26 days holiday, including a day off for your birthday you can take at any point 
• Flexible bank holidays, 5 of which you can choose to take whenever you like (3 are fixed days) 
• Progressive leave policies with no qualifying service periods, including 26 weeks full pay if you have a new addition to your family 
• A dedicated personal learning budget 
• Flexible working — we trust you to work in a way that suits your lifestyle
• And more...

Even better? You’ll have access to these benefits from day 1 when you join.

We want the best people

We’re keen to meet people from all walks of life — our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential. 

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you. 

Find out more about working in Kaluza on our careers page and LinkedIn.